Director of Consumer Experience, Mondelēz International

UK & I

Salary not provided

Senior and Expert level

London

More information about location

Office located in Uxbridge, London

American multinational confectionery, food, and beverage

Job no longer available

American multinational confectionery, food, and beverage

1001+ employees

B2CRetailFoodManufacturing

Job no longer available

Salary not provided

Senior and Expert level

London

More information about location

Office located in Uxbridge, London

1001+ employees

B2CRetailFoodManufacturing

Company mission

To empower people to snack right.

Job

Company

Role

Who you are

Set and drive the CX vision and strategy
Elevate Creative and Experience Excellenc
Drive Media Investment Efficiency & Effectiveness
Strengthen Partnership and Governance Excellence
Embed Digital marketing transformation and roadmap
Lead and inspire a cross functional team in service of brands
Work with teams in other functions

What the job involves

You play a key leadership role in our global media, digital and data function and are responsible for the process and pacing of the global function
In this role, you partner closely within the function, across the organization and with our external partners to ensure the optimum execution of Mondelēz’s media strategy for your region
You will set the vision and long-term media strategy and in partnership with the marketing team, set the strategic media plan for your region and assessing the plan’s effectiveness with a focus on return on investment
You will also help build marketing capabilities, especially in the area of digital creative excellence for new media platforms, data and technology
In addition, you will be responsible for budget planning and implementation and locating leads on media buying
Extensive experience in leading digital marketing teams, developing strategies, and demonstrating a proven track record of success in achieve marketing goals
Deep expertise in CX journey strategy & POE
Demonstrable experience in designing and implementing successful digital marketing campaigns
Strong understanding of how all current digital marketing channels function
Passion for digital innovation, emerging technologies, and modern creativity (Gen AI, personalization, social influence)
Use to lead JBP partner investment
Efficiency & effectiveness (ROI) and cost optimization
Champion Business transformation and change management
Strong leadership skills with the ability to inspire and align cross-functional teams & external partners
Excellent communication and influencing skills across multiple senior stakeholders
Strategic future forward thinker with strong commercial acumen and analytical rigor

Salary benchmarks

Our take

Mondelēz International is one of the biggest names in global snacking, with a presence in over 150 countries and a workforce of around 80,000 people. The company is behind some of the world's most loved treats (like Oreos, Cadbury Dairy Milk, Toblerone, and Sour Patch Kids.

It's all about creating delicious products that millions of people enjoy every day, and the company combines iconic brands with deep consumer insights to stay ahead of changing tastes. Because of this, its work doesn't just stop at snacks; it invests in innovation, research, and sustainability to keep improving and growing.

Recently, the company opened a Consumer Research Centre in Bournville, complete with high-tech kitchens and over 50 expert chocolate tasters. At the same time, it's also beginning to phase out synthetic food dyes across its candies, responding to consumer demand for more natural ingredients. It's a smart step in the right direction and one that shows Mondelēz isn't just keeping up, but shaping the future of snacking.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Company

Company HQ

Fulton Market District, Chicago, IL

Leadership

Dirk Van de Put

(CEO & Chairman)

Previously spent 6 years at Mattel as the Director. Prior to that, he spent over 7 years at McCain Foods as COO, President and CEO.

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