Customer Success Manager, Leanpath
£40-50k
More information about location
1-2 days a week in office (Camden, London)
Food waste prevention company
Open for applications
Food waste prevention company
21-100 employees
Open for applications
£40-50k
More information about location
1-2 days a week in office (Camden, London)
21-100 employees
Company mission
To make food waste prevention everyday practice in the world's kitchens.
Role
Who you are
- Preference will be given to candidates who are fluent in both written and spoken Spanish
- Bachelor’s Degree (or equivalent experience)
- At least three years of experience in a customer-facing role
- Bilingual in English and Spanish preferred
- Experience working for a SaaS / data analytics company preferred
- Presentation/training experience preferred
- Familiarity with corporate foodservice operations preferred
- Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment
- Comfort working on a remote international team
- Strong project management skills
- Experience monitoring and discussing performance metrics across multiple customer implementations
- Excellent verbal and written communication skills
- Energetic, positive, diplomatic, professional presence
- Fully proficient with Microsoft Office and web-based equivalents
- Strong MS Excel and data analytics skills
- Familiar with video conference solutions (like Teams)
- Experience with CRM systems (like Salesforce.com)
What the job involves
- We have an immediate opportunity for a Customer Success Manager (CSM) to join our London, UK team
- This is a mid-career level role within our Customer Success team focused on enabling success and customer satisfaction for multiple sites in the EMEA and Eastern US regions
- You will work in a fast-paced role with responsibilities for supporting program implementation, cultivating client relationships around the world, conducting training, analyzing data, creating reports and showcasing data-driven results
- Our CSMs are responsible for driving product usage, adoption, food waste reduction, and measurable results
- The CSM plays a significant role in customer success through the entire customer journey, from the initial hand-off from sales, through supporting a seamless customer onboarding experience, and guiding clients to complete program adoption, behavior change and waste reduction results
- Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line
- Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
- Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
- Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
- Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
- Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
- Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues
- Ability to travel internationally. Travel anticipated at approximately 20%
Salary benchmarks
Our take
About one third of food is wasted every year, with over 1 billion tonnes of food sent to landfills worldwide annually. Overall, this accounts for almost a tenth of global carbon emissions. LeanPath exists to reduce the amount of food businesses throw away with a food waste prevention platform that tracks, analyses and reports on a company's food waste.
Unlike other waste management solutions, Leanpath stands out by its focus on prevention at the source. Much food waste is caused by overproduction, misunderstandings around food safety, and poor merchandising decisions. With its array of software and coaching tools it aims to not only provide data for decision making, but also to drive a change in behaviours. Its solution gets results, with its over 4000 customers reporting up to 50% reduction in food waste and a significant decrease in purchasing costs.
As food waste continues to be a major environmental issue and already tight hospitality margins are squeezed by inflation, Leanpath stands to continue its fast growth in the immediate future. It is forging partnerships with major companies aiming to reduce waste in their operations, such as Sodexo, and is expanding its grant programme to assist small and medium enterprises in reducing their environmental impact.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (1 round)
Oct 2019
$7m
LATE VC
Total funding: $7m
Company benefits
- Flexible work environment
- Hybrid working
- 25 days paid holidays
- Volunteer time off
- Purpose-driven work
- Office perks
Company HQ
Chalk Farm, London, UK
Leadership
Andrew Shakman
(President & CEO)Previously served as CEO and President at CyberSight and Nine Dots. Was also Managing Director at Anacapa Group.
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