Lead Product Designer, Forethought
$170-210k
AI for customer support teams
Be an early applicant
AI for customer support teams
101-200 employees
Be an early applicant
$170-210k
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
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Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
-18% employee growth in 12 months
Our take
Forethought is an innovative artificial intelligence platform which builds and customises enterprise workflow management agents. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The company's service enables businesses to reduce agents' workload and respond to customer service tickets more quickly. The platform delivers useful information, enabling customers to resolve password and account change issues without involving customer service agents.
Driven by intelligent algorithms, Forethought recognises gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following its release of SupportGPT, the world's first generative AI platform for customer support. The company built this with the help of OpenAI's technology, exemplifying the high standard of partnerships Forethought is pursuing.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Competitive medical, dental, and vision coverage
- An opportunity to help us define a new market within AI
- Hybrid work structure that allows you to choose where you get your best work done
- Paid maternity, paternity, & adoption leave
- A chance to be an early member of a hyper-growth startup with equity to match
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Unlimited paid time off
Funding (last 2 of 4 rounds)
May 2025
$25m
SERIES D
Dec 2021
$65m
SERIES C
Total funding: $116m
This company has top investors
Leadership
Deon Nicholas
(Co-Founder & Chairman)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(Co-Founder & CEO)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
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