Business Client Onboarding Specialist, Kraken

Salary not provided
Junior level
Remote in Canada
Kraken

Cryptocurrency exchange

Job no longer available

Kraken

Cryptocurrency exchange

501-1000 employees

FintechB2CCryptocurrencyTradingBlockchain

Job no longer available

Salary not provided
Junior level
Remote in Canada

501-1000 employees

FintechB2CCryptocurrencyTradingBlockchain

Company mission

To accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.

Role

Who you are

  • 1+ years of experience working in the financial services or crypto industry
  • Basic understanding of regulatory KYB/CDD and AML requirements
  • Knowledge of business models, various corporate structures and beneficial ownership requirements
  • Excellent analytical, problem solving, and written English communication skills
  • Comfortable working in fast paced environments with a goal-oriented mindset
  • People-centered, supportive, flexible and a team player
  • Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients
  • Experience in a role where performance is measured with quantitative and qualitative metrics
  • Availability to work between 16:00 - 00:00 UTC or 00:00 - 8:00 UTC preferred
  • Our ideal candidate is a crypto-passionate client-advocate with an eye for detail
  • You must be ready to work hard with a close-knit team of sharp critical thinkers in a culture cultivated for feedback
  • You will succeed if you are comfortable working in a fast-paced environment and motivated to master the skills required to excel in your role
  • You will fit in if you are excited by being at the forefront of the crypto industry representing a leading exchange

Desirable

  • Fluency in a second language
  • Experience in KYB/CDD within the financial, compliance, or crypto industry

What the job involves

  • This role is integral in connecting Kraken with new business clients, to ensure that barriers to clients’ success are removed
  • Members of the Business Onboarding team have a background in KYB (Know your Business) , and leverage their fantastic interpersonal skills to onboard professional traders and institutional clients
  • As a Business Onboarding Specialist, you will be part of a high-performing team that provides around the clock support to our clients, ensuring that new business clients are provided with a world class service and a 6-star experience from the start of their crypto journey with Kraken
  • Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction
  • Conduct client research on open source databases, and effectively communicate with clients via email
  • Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices
  • Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements
  • Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach ​​performance goals set by your Supervisor
  • Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base
  • Provide feedback and let your management line know how they can help you achieve your goals
  • Flexibility in working hours is anticipated, including the possibility of evening and/or night shifts and availability for weekend work

Application process

  • Practical Exercise around crypto and customer support (to be completed in 72 hours)
  • Video call with our Talent Acquisition team (30 minutes)
  • Interview with the Business Onboarding Team (45 minutes)
  • Final interview with Client Engagement team manager(s) (60 minutes)

Our take

Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity. Kraken’s clients also trade USD, CAD, ETH, XRP, LTC and other digital currencies, on a platform consistently rated the best and most secure bitcoin exchange by independent news media.

Kraken was the first bitcoin exchange to have its market data displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and one of the first exchanges to offer leveraged bitcoin margin trading.

Kraken are one of the top 3 bitcoin exchanges by volume, behind Coinbase and bit-x with an 18% market share. While this is a competitive space to operate in - the volume of crypto being exchanged every day is very high, so there's space for multiple winners.

Kraken have made a number of acquisitions and have strengthened its world-leading position with the launch of new products, features and apps and a 24/7 multi-lingual support line. The company will continue to provide clients with easier and more versatile ways to participate in the crypto ecosystem.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Many candidates hear
back within 2 weeks

13% female employees

22% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

Feb 2019

$100m

SERIES C

Mar 2014

$5m

SERIES A

Total funding: $111.5m

Company benefits

  • Work where you want: 90% of Krakenites work remotely, we believe people do their best work wherever they're happiest
  • Flexibility and Autonomy: We are highly results-focused vs. time-focused. We want you to work when and how you need to keep you at your most proactive
  • We value diversity: Our Team is spread across 60 countries. By joining Kraken you'll be part of a truly multicultural organization that values diversity and inclusion
  • A new approach to salary: Kraken prides itself on being at the forefront of crypto innovation, and that means the majority of our workforce has the option to be paid in bitcoin
  • Equity Options: Kraken owes its success and growth to its people. That's why we offer nearly all our Krakenites a stake in the company

Company values

  • Crypto Conviction
  • Assume Best Intent
  • Innovative
  • Collaborative
  • Client Obsessed
  • Productively Paranoid
  • Globally Inclusive
  • Humble

Company HQ

Financial District, San Francisco, CA

Leadership

Jesse Powell

(Chairman of the Board)

Previously co-founded Verge Gallery & Studio Project, Lewt and Internet Ventures & Holdings

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