Customer Success Manager, Beamery

• 4+ years of proven customer success or account management experience with enterprise customers, with responsibility for upsell, expansion, and renewal
• Demonstrable experience in a customer success, consulting, or account management role that includes issue resolution and escalation management
• Proven ability to build strong relationships with customers at the Executive level
• Proven ability to engage across corporate functions including Sales, Marketing, Professional Services, Customer Support, and Product Management
• Excellent verbal, presentation, and written communication skills comfortable chairing executive meetings and hosting webinars
• Comfortable working with a global team and global customers, adept at managing workloads across time zones

Desirable

• What’s ahead — and why it’s an exciting time to join the team:
• Deepening our native integrations with SAP, Workday, Microsoft, and LinkedIn to seamlessly embed our skills intelligence into the platforms where critical workforce decisions are made
• Embedding our agentic AI to help customers plan smarter for the future—powering workforce strategies, internal mobility, and skills forecasting
• Advancing our use of proprietary LLMs and knowledge graph technology to help organizations unlock broader talent pools, make fairer decisions, and expand access to opportunity at scale
• But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work
• Job Duties:
• Handle overall responsibility for managing enterprise customer relationships across an assigned book of enterprise level business
• Act as liaison between product management and the customer, communicating the Beamery roadmap and translating how upcoming capabilities will influence customer talent strategies
• Work closely with Professional Services to identify new opportunities and facilitate smooth transitions following initial or follow-on deployments, ensuring Beamery is fully integrated into customer processes and talent technology ecosystems
• Monitor and facilitate customer adoption of platform features and functionality, surfacing insights on evolving business needs back to Beamery's product and commercial teams
• Leverage customer relationships for prospect references and case study development, in partnership with Marketing
• Prioritize and drive resolution on escalated customer issues, coordinating across Support, Engineering, and Product as required
• Be the voice of the customer acting as their internal advocate within Beamery to influence roadmap, support prioritisation, and product direction