Senior Product Designer, Olo
Serve
$114.5-156.3k
+ This role is also eligible for incentive compensation
More information about location
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$114.5-156.3k
+ This role is also eligible for incentive compensation
More information about location
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience
- A strong portfolio showcasing high-quality, user-centric design work and innovative solutions
- 5+ years of experience in product design, with a proven track record of leading successful design projects
- Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools
- Strong ability to think strategically and translate business goals and user research into compelling design solutions
- Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects
- Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users
- Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces
- Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508
- Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences
- Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates
- Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes
- Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products
- Preferred but not required: Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions
What the job involves
- As a Senior Product Designer on Serve, our consumer white-label ordering platform, you’ll help shape the digital ordering experience used across hundreds of restaurant brands, thousands of locations, and millions of guest interactions every day
- Serve powers the ordering flows for restaurants of all sizes, blending flexibility for brands with a seamless and reliable experience for guests
- You’ll work closely with a team of designers focused on different parts of the Serve journey, ensuring a cohesive experience from start to finish
- In partnership with product managers and engineers, you’ll design intuitive, accessible, and trustworthy experiences from early concept through launch—directly impacting how people browse, order, and interact with their favorite restaurants online
- Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform
- Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team
- Translate complex requirements into intuitive, accessible experiences that meet both user and business needs
- Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution
- Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout
- Mentor junior designers and support team growth through thoughtful critique and coaching
- Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed
- Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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