General Manager of Payments, Virtuous
More information about location
Nonprofit CRM for responsive fundraising
Be an early applicant
Nonprofit CRM for responsive fundraising
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To move the needle on global generosity by helping nonprofits better connect with and inspire their givers.
Role
Who you are
- Bachelor’s degree in business, finance, or a related field
- 8+ years of experience in payments, fintech, or a related role, with a proven track record in SaaS environments
- Strong understanding of online payment processing, payment gateways, and the nonprofit fundraising ecosystem
- Experience negotiating agreements with payment providers and optimizing transaction rates
- Excellent analytical skills with the ability to interpret data and derive actionable insights
- Exceptional communication, presentation, and interpersonal skills, with a customer-centric approach
- Strategic thinker with the ability to manage multiple priorities and drive initiatives to completion
- Experience leading and mentoring teams in a fast-paced, dynamic environment
What the job involves
- As the General Manager of Payments, you will play a crucial role in enhancing the payments experience for our nonprofit customers while driving payments revenue for Virtuous
- Your primary objective will be to increase the attach rate of our online donation software while optimizing payments volume and profitability
- You will collaborate with cross-functional teams to inform our product roadmap, negotiate agreements with payment providers, and implement strategies to optimize positive payments outcomes
- Payment Strategy: Develop and execute a comprehensive payments strategy aimed at increasing the attach rate of our online donation software and maximizing payments volume and profitability
- Product Roadmap: Collaborate with product management and engineering teams to inform the product roadmap, ensuring that payment solutions align with customer needs and market trends
- Partnership Development: Identify, negotiate, and manage agreements with payment providers to enhance our service offerings and optimize transaction rates
- Data Analysis: Analyze payment data and trends to identify opportunities for improvement and to drive actionable insights that enhance payment processing efficiency and profitability
- Customer Engagement: Work closely with nonprofit customers and Customer Success team to understand their payment needs and challenges, and develop solutions that address these issues while enhancing their fundraising capabilities
- Sales Enablement: Build internal skills and knowledge within our sales and marketing functions to ensure we are maximizing payments-related conversations through all stages of the customer journey.
- Performance Metrics: Establish key performance indicators (KPIs) to track the effectiveness of payment initiatives and continuously optimize strategies based on data-driven insights
- Market Research: Stay informed about industry trends, competitor offerings, and emerging technologies in the nonprofit payments and online giving space to ensure Virtuous remains at the forefront of nonprofit payment solutions
- Cross-Functional Collaboration: Partner with marketing, sales, and customer success teams to promote payment solutions and drive adoption among existing and prospective customers
Our take
The personalization of customer interactions has been used by all sorts of businesses to supercharge revenue and customer loyalty. Virtuous is bringing this to the nonprofit space with a CRM made especially for fundraising.
Through Virtuous, charities can tailor their communications with donors, encouraging further giving with its responsive fundraising platform. Through automation and data-driven insights, Virtuous enables nonprofits to deepen donor relationships without the need to scale their teams.
This approach has the potential to foster more generosity and hence funnel more funds to good causes - meaning that Virtuous is contributing to a better tomorrow. It is trusted by the likes of Rainforest Foundation US and Habitat for Humanity and has raised serious funding that will be used to accelerate product innovation and enhance its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Nov 2022
$14m
LATE VC
Jul 2021
$18m
SERIES B
Total funding: $37.2m
Company benefits
- Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
- 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
- We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
- Supportive time off including paid volunteer days and company holidays
- Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
- We pride ourselves on Community and host exciting company outings and events
Company values
- Endlessly curious
- Delight our users
- Do hard things
- Results-oriented
- Relentless execution
- Increase global generosity
- Challenge ourselves and our teammates
Company HQ
Downtown Phoenix, Phoenix, AZ
Articles
Leadership
Gabe Cooper
(Founder & CEO)US Board Member at Care for Children, and Board Member at BRUSHFIRE Interactive. Previously founded Shotzoom Software and was the VP of Software at a nonprofit before this.
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