Vice President of Product Marketing, Glia
Offers stock options
AI-based customer service platform
Posted today
AI-based customer service platform
201-500 employees
Posted today
Offers stock options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- This critical leadership role demands a blend of strategic foresight, exceptional leadership, and hands-on tactical execution
- 10+ years of progressive experience in Product Marketing, with a significant portion in the enterprise SaaS space, ideally at a VP or SVP level
- Deep, demonstrable expertise in the CCaaS (Contact Center as a Service) and AI domains, with a strong understanding of how AI is transforming customer interactions
- Proven experience selling B2B SaaS solutions to financial institutions, with a nuanced understanding of their unique needs, regulatory environments, and buying cycles
- Exceptional ability to translate complex technical capabilities into clear, concise, and compelling value propositions and externally-facing assets
- Outstanding leadership and management skills, with a track record of building, mentoring, and inspiring high-performing product marketing teams
- Superior project management abilities, capable of orchestrating numerous complex initiatives simultaneously across multiple teams
- Comfortable and effective operating in highly ambiguous, fast-paced, and rapidly evolving environments
- Strong executive presence and presentation skills, with the ability to educate, influence, and inspire diverse audiences, from internal teams to large conference audiences
What the job involves
- Glia is experiencing rapid growth as a leader in AI for customer interactions, and we're seeking a visionary and results-driven VP/SVP of Product Marketing to lead our Product Marketing team and join our dynamic Marketing organization
- This is a remote role, open to candidates anywhere in the US, allowing us to find the very best talent
- Our team is composed of world-class professionals dedicated to showcasing the immense value Glia delivers to its clients
- We combine creative innovation with a data-driven approach to modern marketing
- We are searching for a VP/SVP of Product Marketing who will be instrumental in defining and executing the go-to-market strategy for Glia’s AI-powered solutions
- You will report directly to the Chief Marketing Officer and work closely with our Product, Sales, and especially our Go-to-Market (GTM) and GTM Strategy teams to spearhead the positioning, messaging, and programs essential for accelerating our business growth, pipeline generation, and revenue
- This position requires a deep understanding of the B2B CCaaS and AI landscape, and a proven track record of promoting complex solutions to financial institutions
- Lead and mentor our high-performing Product Marketing team, driving the development of state-of-the-art value propositions for Glia's innovative solutions
- Craft compelling and differentiated positioning and messaging that clearly articulate Glia's unique value in the competitive AI and customer interactions market
- Deeply understand market trends, competitive dynamics, and customer needs, using these insights to develop sophisticated buyer journeys and inform product strategy
- Empower our Sales teams with comprehensive enablement, including high-impact sales tools, battle cards, presentations, and compelling marketing collateral that clearly convey our platform's advantages
- Collaborate closely with Marketing and GTM Strategy teams to design and execute integrated marketing programs that drive pipeline and accelerate revenue growth
- Serve as the internal and external expert on the competitive landscape, market trends, and customer insights within the CCaaS, AI, and financial services sectors
- Work cross-functionally with senior leadership across Product, Sales, and Marketing to develop and implement effective strategies and programs that achieve ambitious business goals
- Contribute to other strategic initiatives across the company
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company HQ
Flatiron District, New York, NY
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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