Support Engineer, Zama
Open-source cryptography
Open for applications
Open-source cryptography
21-100 employees
Open for applications
21-100 employees
Company mission
To safeguard privacy by making the internet encrypted end-to-end.
Role
Who you are
- Experience supporting complex technical products
- Experience with blockchain
- Experience with Hardhat and Foundry
- Experience with coding and deploying
- (optionally) experience with cryptography
- Outstanding written and oral communication skills
- Passionate about privacy and open source
- Be willing to travel to Paris regularly (if you don’t live here)
What the job involves
- Our product and SaaS teams are seeking a Support Engineer, to guide our customers
- You’ll be the first point of contact for users when they have technical questions or issues, directly handling their questions
- When an actual problem is found in our product, you’ll escalate and report to teams, such that a fix can be applied, and have the opportunity to participate in coding and testing the fix when possible!
- Your team (and thus you) will be responsible for:
- Being the first point of contact of users and customers
- Handling their questions and issues, regarding the installation, use of the product, or in general, misunderstandings
- Improving our documentation with most frequent asked questions
- Improving our user experience and developer experience, thanks to the feedback you receive first hand
- Reporting real issues to product / SaaS teams, for them to apply fixes, and tracking those fixes alongside our customers
Application process
- The Application Form: Start your journey by filling out our application form. This is your chance to introduce yourself and showcase your unique skills and experiences.
- The Challenge: Next up, tackle our challenge! This is where you can shine and show us how you approach and solve real-world problems.
- The Technical Interview: Dive deep into your technical knowledge with our team. This is your opportunity to demonstrate your expertise and passion for the field.
- Cultural Fit & Compensation Chat: Meet with our COO to discuss our company culture and explore how you can thrive with us. We’ll also discuss compensation to ensure we’re on the same page.
- The Hacking Trial: Put your skills to the test in a real-world hacking scenario. This trial helps us see your practical skills in action and how you handle challenges.
- The Reference Check & Offer: As a final step, we’ll conduct a reference check to confirm your qualifications and past experiences. If all goes well, you will get an offer soon
- Exceptional candidates will hear from us as we advance through the recruitment process
Our take
In today's data-driven world, the need for robust data protection solutions has never been more urgent. Zama addresses this by pioneering fully homomorphic encryption (FHE), a groundbreaking technique that enables computations over encrypted data without compromising privacy.
By democratising access to FHE through open-source cryptographic libraries and solutions, Zama allows developers to build privacy-preserving applications across various sectors, from blockchain and AI to healthcare and governmental security. Its community of over 3,000 developers signifies a collaborative effort to innovate while also ensuring data security remains paramount, fostering a future where privacy is synonymous with progress.
A recent injection of funding will fuel Zama's expansion, enabling it to grow its team of cryptography experts, accelerate research and development, and forge strategic partnerships. As the company continues to push the boundaries of data privacy, it has the chance to cement its position as a leader in the field.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
May 2025
$17.3m
SERIES A
Mar 2024
$73m
SERIES A
Total funding: $142.2m
Company HQ
Saint-Merri, Paris, France
Leadership
Rand Hindi
(CEO)Currently an Advisor at CrunchDAO, Mindstate Design Labs, and Chipiron. Previously co-founded Snips where they served as the CEO for over 6 years.
Pascal Paillier
(CTO)Currently a Senior Cryptography Expert at CryptoExperts, as well as a Non-Executive Advisor at Nitromia, CircaGene, and Olvid.
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