Director of Customer Success, Qlik

Americas

$170-205k

This position is eligible for a commission within a range of $60,000 USD - $88,000 USD subject to meeting targets set forth in a sales compensation plan

Expert level

Boston

New York

AI powered data integration, quality, & analytics solutions

Job no longer available

AI powered data integration, quality, & analytics solutions

1001+ employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaSData IntegrationCloud Computing

Job no longer available

$170-205k

This position is eligible for a commission within a range of $60,000 USD - $88,000 USD subject to meeting targets set forth in a sales compensation plan

Expert level

Boston

New York

1001+ employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaSData IntegrationCloud Computing

Company mission

To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.

Job

Company

Role

Who you are

Are you passionate about driving customer success and building high-impact teams?
Proven Leadership: 10+ years of experience building and scaling high-growth, customer-facing organizations—preferably in SaaS with a deep understanding of recurring revenue models
Strategic Expertise: Success in leading post-sales, account management, or customer success efforts at scale
Global Experience: Comfort leading remote, distributed teams across AMER and collaborating with global teams
Customer-Centric Mindset: Strong empathy for customers, with a passion for driving growth, retention, and satisfaction
Innovative Problem-Solving: A history of launching programs that improve customer outcomes and experiences
Inspiring Leadership: A track record of attracting top talent, fostering collaboration, and inspiring teams to exceed goals
Data-Driven Approach: Ability to define and track key success metrics, communicate insights, and influence strategy at the highest levels
Influence and Thought Leadership: Strong communication, presentation, and influencing skills to champion customer success internally and externally
If you’re ready to lead a customer success organization that makes a real difference for both customers and Qlik, we’d love to hear from you

What the job involves

As the Director of America’s Customer Success Management at Qlik, you’ll lead a team focused on empowering our strategic, enterprise, and mid-market customers to realize the full value of the Qlik platform
You’ll develop and execute customer success strategies that enhance adoption, retention, and growth—ensuring our customers thrive while aligning with Qlik’s broader business objectives
This is an opportunity to lead a dynamic, customer-focused team and drive lasting impact across a wide portfolio of high-value accounts
This is more than a leadership position—it's a chance to shape the future of customer success at Qlik
Develop and optimize customer success strategies that guide customers on their journey, ensuring their success at every stage
Lead and inspire teams managing a broad, diverse customer base across AMER, with opportunities to influence global customer success standards
Work cross-functionally with Sales, Product, Marketing, and more to align customer engagement and growth strategies
Leverage technology to enhance operational efficiency and build scalable programs that support customer growth and satisfaction
Influence Qlik’s customer-centric culture by driving internal alignment and fostering a feedback loop that ensures we continually refine and improve
In this role, you’ll play a pivotal role in driving value for our customers and Qlik
Accelerating Customer Outcomes: Partnering closely with sales teams to retain and grow key accounts while driving long-term success
Optimizing the Customer Journey: Identifying continuous improvement opportunities in customer engagement and segmentation
Leading with Data: Defining key metrics and creating executive dashboards to track customer health, adoption, and renewals—helping to shape decisions at the executive level
Building a World-Class Team: As a second line leader, attracting and mentoring top talent while fostering collaboration and innovation across the organization
Enhancing Efficiency at Scale: Implementing tools and systems that scale customer growth programs, focusing on critical areas like customer training, feedback, and engagement

Our take

As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.

The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.

The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-6% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (2.5)

Company

Funding (1 round)

Dec 2004

$12.5m

SERIES A

Total funding: $12.5m

Company benefits

Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences

Company HQ

Upper Merion Township, King of Prussia, PA

Leadership

Mike Capone

(CEO, not founder)

Current Member Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.

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