Senior IT Support Specialist, Personalis

• We are seeking candidates who pride themselves on excellent customer service techniques, troubleshooting skills and who possess a desire to learn and implement new technologies in a rapidly growing environment
• 5+ years in enterprise systems support of work from home, onsite and remote users, or equivalent combination of education and experience
• Knowledge and experience troubleshooting both Windows and MacOS operating systems in a corporate environment
• Understanding of basic networking fundamentals - DNS, DHCP, IP address resolution, etc
• VPN and multi-factor configuration and troubleshooting
• Experience utilizing Jamf for MacOS system deployment and maintenance
• Video conference management for Google Meet and Zoom.
• Google Workspace enterprise support
• Experience supporting executive and C-level staff
• Basic understanding of virtual environments
• Can lift and carry 50 lbs. up a flight of stairs

Desirable

• The Sr. IT Support Specialist will provide all levels of support for our corporate IT operations including executive (C-level) staff
• Image and support Windows and MacOS laptops
• Respond to service desk requests and support tickets, emails and calls
• Troubleshoot tier one, two and three IT Support issues and assist junior IT personnel
• User and group management in Active Directory and in OKTA IdP
• Respond to and troubleshoot any infrastructure outages
• Support and maintain email and teleconferencing systems and clients
• Respond to and maintain anti-virus and patch management systems
• Maintain inventory for hardware and software
• Maintain accurate and comprehensive documentation and standard operating procedures
• New hire onboarding and termination offboarding of employee user accounts