Technical Operations Lead, Function
More information about location
Insights and tracking for health assessments and lab tests
Be an early applicant
Insights and tracking for health assessments and lab tests
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
Empowering people to live 100 healthy years.
Role
Who you are
- We are seeking a highly detail-oriented and strategic Technical Operations Specialist to join our Member Experience team
- This position requires a strong understanding of product development as well as excellent communication and problem-solving skills
- Bachelor’s degree in a related field or equivalent work experience
- 4-6 years of experience in product management. technical support or development/QA, or other relevant domains
- Strong problem-solving skills and the ability to think critically in high-pressure situations
- Experience with bug tracking software (e.g., Jira, Bugzilla) and customer relationship management (CRM) systems
- Excellent verbal and written communication skills, with the ability to translate technical information into user-friendly language
- Ability to work cross-functionally with technical and non-technical teams
- Strong organizational skills with the ability to prioritize tasks effectively
What the job involves
- In this role, you'll serve as a critical link between product management and operational teams
- The ideal candidate will diagnose and resolve technical issues, track and document bugs, and provide actionable insights to enhance the member experience
- Key responsibilities include identifying system inefficiencies, analyzing data to prioritize product fixes and enhancements, and working with cross-functional teams to influence product updates
- The ability to manage multiple projects, prioritize tasks based on impact, and think proactively about operational risks is crucial
- Technical troubleshooting, tracking, and reporting
- Diagnose and resolve system bugs and issues
- Identify, track, and prioritize bugs that affect the member experience, ensuring they are escalated and addressed promptly
- Maintain thorough documentation of issues, resolutions, and recurring problems, and manage bug tickets using tracking tools to ensure effective communication and timely updates across teams
- Conduct comprehensive assessments to identify gaps, issues, and potential risks that could impact the member experience
- Prioritize identified issues based on risk level, volume, and business impact to ensure effective resource allocation
- Analyze data to uncover trends, risks, and pain points, providing data-driven recommendations to mitigate risks and improve the overall member experience
- Work closely with Technical Product Managers, Member Experience, and Ops troubleshooting team
- Provide clear, timely updates on ongoing technical issues, bug resolutions, and strategic improvement plans to ensure alignment and informed decision-making across teams
- Work closely with training teams to ensure the broader Member Experience team is well-informed and equipped with up-to-date troubleshooting procedures and best practices, fostering consistency and efficiency in member support
Our take
With the predominant model of healthcare being routine checkups and care for severe discomfort, chronic disease and health disparity are on the rise in the US. Function Health is a company that promotes a continuous mode of healthcare by removing barriers to lab testing.
Founded by former employees at Google Research, Meta, Fitbit and Tonal, Function Health provides subscribers with new ways to manage their health, opting for preventative measures rather than treatment. It does this by providing members with all-in-one lab testing, with more than 100 different tests available. It quantifies results and insights in an accessible and actionable manner, making caring for your health easier to manage.
Having only come out of stealth in 2023, it's impressive to see Function already secure a substantial Series A round and a 50,000-plus membership base. Its disruptive model of preventative healthcare is clearly turning heads, and it will use its fresh funding to scale its platform to a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2024
$53m
SERIES A
Mar 2022
$3m
SEED
Total funding: $56m
Company benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Pranitha Patil
(COO)Previously studied a Masters in Design Engineering at Harvard. Worked as a Health Strategy Engagement Manager at Accenture and was a Teaching Fellow at Deshpande Foundation.
Mike Nemke
(CTO)Previously Director of AI and Machine Learning at Aptive Resources, Founding Partner at Discrete Data Solutions, Founder & Marketing Data Scientist at MKTR.AI and Data Science Consultant at AngelLoop.
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