Cloud Account Executive, Salesforce
Employee Services, IT Service Management
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 6+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM
- Proven experience in solution selling and value-based selling to multiple stakeholders
- Strong knowledge of ITSM platforms, IT operations, and the ITIL framework
- Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus
- Fluency in English
- Bachelor’s degree strongly preferred
- Strong consultative selling skills with a track record of exceeding sales goals
- Proven ability to navigate complex, multi-stakeholder sales processes
- Competitive spirit, resourcefulness, and ability to solve complex problems
- Business acumen to articulate ROI across HR, IT, and operational use cases
- Skilled in objection handling, negotiation, and closing high-value deals
- Ability to collaborate cross-functionally and act as a trusted advisor
- Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions
What the job involves
- Do you have an entrepreneurial spirit but want to be part of the Salesforce Ohana?
- Salesforce.com is seeking talented, energetic, quota-carrying sales professionals to help drive the growth of our Employee Service solutions—encompassing both HR Service and IT Service capabilities
- The Employee Service Account Executive role focuses on selling our Employee Portal, HR Service Console, Prebuilt Integrations, and ITSM/ITOM capabilities that empower employees and IT teams with the right information, anytime, through a unified, AI-powered platform
- As an Account Executive, you’ll formulate and execute a scalable sales strategy within a designated vertical—driving growth by penetrating our existing Salesforce customer base and attracting new customers
- You’ll help organisations improve employee experience, HR efficiency, and IT service delivery with seamless self-service portals, HR service management, and IT service management solutions
- This role sits within the Emerging Business organization, contributing to Salesforce’s growth in a fast-paced, collaborative, and innovative atmosphere that fosters product incubation—all while being a valued member of the Ohana
- You will work with customers to demonstrate the value of Salesforce’s Employee Service suite, which unifies HR Service and IT Service into a single, AI-driven platform. You’ll guide customers to the right solutions that transform HR and IT service operations, streamline processes, and improve both employee engagement and IT service delivery
- You’ll be responsible for prospecting, pipeline generation, and revenue attainment
- Navigating medium to long sales cycles for strategic, high-value deals
- Ensuring customer satisfaction for early adopters and expansion customers
- Develop strong internal and customer relationships to create win-win sales opportunities
- Clearly communicate the value of Salesforce’s HR Service and IT Service/ITSM capabilities to potential customers
- Drive revenue growth by closing new business and expanding existing accounts within your vertical
- Develop and execute sales campaigns targeting employee service transformation across HR and IT
- Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals
- Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions
- Maintain accurate sales forecasting and CRM updates
- Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end-to-end client experience
- Join us as part of the Salesforce Ohana and help organisations transform how they engage, support, and empower their people—across both HR Service and IT Service
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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