Launch Specialist, Thinkific
Distributed
CA$73.1-91k
Online course creation platform
Be an early applicant
Online course creation platform
201-500 employees
Be an early applicant
CA$73.1-91k
201-500 employees
Company mission
To make it simple for entrepreneurs and established businesses – our Creator Educators - to scale and generate revenue by teaching what they know.
Role
Who you are
- Has 4+ years of experience in account management, customer success, and/or implementation support
- Is an independent problem solver and tech savvy. They can work through a problem and find just the right solution for their client, even when that may mean diving into a new technical program
- Has a great attitude and is a team player with a passion for seeing others succeed
- Communicates effectively with technical and non-technical people, both verbally and through writing
- Loves to learn and grow. They continue to look for ways to level up their skills, whether through formal education, new professional experiences
Desirable
- A basic understanding of HTML and CSS. You don’t need to be able to build a website, but being able to read code and understand what’s going on is an asset
- Conversational API knowledge. You should be able understand REST and/or GRAPHQL API documentation and know how to conceptualize a solution
- Strong understanding of common tech stack tools and their role in a business, such as email marketing, CRMs, data warehouses, eCommerce platforms, ticketing systems, etc
- Experience in education, learning management systems, or SaaS organizations
What the job involves
- We’re looking for a motivated Launch Specialist to join us at Thinkific
- As a Launch Specialist, you’ll be working with customers as they onboard to Thinkific Plus
- Your primary responsibility will be to develop and execute comprehensive launch plans for clients within your portfolio, and help them manage their project along the way
- This will involve consulting on their education tech stack, and providing guidance on how to best leverage the Thinkific platform (and connected systems) to support their business objectives
- Reporting into a Manager, Customer Success, you’ll act as a subject matter expert on the Thinkific platform, and you’ll play a vital role in educating and sharing e-learning best practices with our customers
- Facilitate a smooth onboarding process by building a trusted partnership that includes helping large Plus customers “learn the ropes” of the Thinkific platform
- This includes sharing best practices for site set up and content migration, making personalized recommendations, and guiding them towards successful use of our product
- Solve technical questions (with assistance from our Support and Engineering teams when necessary) including those on topics like API, SSO, and Liquid Theme Code Customizations, as well as solutioning automations (via API, Webhooks, and/or Zapier) with third party systems based on the customer requirements and goals
- Liaise with the Sales team and Sales leadership for a seamless customer transition through onboarding and with the Customer Success Management (CSM) team to ensure a smooth post-launch handover
- Collect feedback and advocate for customers’ needs, while closely collaborating with Product Managers to scope out future features
- Connect customers with Thinkific Experts and Partners to help them build their vision, such as Learning Experience Consultants, website designers, or external developers for unique customizations or integrations
- Project manage each client through their Launch journey in order to achieve their specific success metrics
- Maintain high levels of customer satisfaction, measured by NPS
- Identify, drive and meet expansion opportunities and platform/service utilization in line with best practices and departmental goals
- Support the development of others on the Launch team and in the wider Plus team by creating learning opportunities and providing guidance
Our take
As the world becomes increasingly globalized, the competition for jobs is fiercer than ever. Whilst traditional educational institutions are failing to deliver the skills of tomorrow, Thinkific provides a way for the new wave of instructors to meet this educational demand, with its all-in-one course creation platform.
Course creators on Thinkific have unparalleled ownership over their content and course, whilst also having access to a suite of tools to help operate, promote, and monetize those courses. Its customization tools also mean creators can create a strong brand for their knowledge business, with a range of integrations ensuring Thinkific remains a one-stop shop for all their needs.
Its latest updates enhance its capabilities for building engaging customer education programs. New features like advanced customization and CORM integration offer users powerful tools for creating interactive and personalized learning experiences. With continuous innovations, Thinkific remains dedicated to supporting course creators and enterprises, providing them with the flexibility and resources needed to excel in the competitive educational market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-20% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$22m
EARLY VC
Nov 2019
$2.4m
EARLY VC
Total funding: $24.4m
Company benefits
- Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
- Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
- Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
- Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
- Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
- We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
- The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific
Company values
- Succeed together - We build on each other's strengths to make every project awesome
- Be helpful - Whether it's for our customers or for each other, we always make time to help
- Choose ethics and integrity - We choose to do what's right, always
- Fanatical about customer success - We do everything in our power to help our customers succeed
- Give a shit - We always put 100% into everything we do
- Learn and grow - We're always seeking to develop ourselves personally and professionally
- Passionately debate - We dialogue it out, and share our opinions and experiences so we can all gain perspective
- Strive for equality - Nothing works unless we're treating each other with r-e-s-p-e-c-t
Company HQ
Strathcona, Vancouver, BC
Articles
Leadership
Greg Smith
(CEO)Spent 3 years working as a Lawyer before co-founding Moving Media Group, working as the Director of Sales. They now hold the position of CEO at Alpha Score Seminars, as well as being Co-Founder and CEO at Thinkific.
Miranda Lievers
(Advisor)Spent 7 years at Telus in progressive leadership roles launching high-speed internet across Canada. Co-founded Blue Olive Photography Inc. before co-founding Thinkific.
Matt Smith
(CSO)Over a decade of experience in Product, Technology and Growth roles. Founded Alpha Score Seminars before working as CTO of Healthism. Previously worked as CTO of Thinkific before launching successful Instagram-scheduling software startup, Later.com. Returned to Thinkific in 2021 as CSO.
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