IT Intern, Ada
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 1-2 years of experience in an IT or help desk role, ideally with MacOS support
- Passionate about technology, especially AI, with a keen interest in learning and staying updated on new trends
- Knowledge of computers and networking, with a preference for MacOS
- Experience with first level IT requests such as configuring laptops, supporting MacOS endpoints, system settings, software deployment, and troubleshooting
- Enjoys working cross-functionally and collaborating with colleagues across different teams
- A strong desire to teach others and share knowledge
- Ability to lift at least 50 lbs
- Willing and able to commute to the office 2-3 times per week, as required
What the job involves
- As the IT Intern, you’ll have an instrumental impact on Ada as we continue to grow our company and our products
- You’ll be integral in building, maintaining and improving the foundation of our Information Technology architecture and keeping our office humming
- You’ll be the first point of contact for any and all People Operations requests, solving basic inquiries and bringing in the team when you need help
- This is a 3 month contract to start
- Take on the role of first responder for IT-related issues within the organization
- Handle the deployment of all new IT equipment and services within Ada's Toronto Hub office
- Manage the onboarding and offboarding processes for all users, which includes the setup, deployment, and retrieval of equipment
- Ensure that an accurate and current inventory of all IT equipment is maintained
- Maintain and service audio-visual and other technical equipment as needed
- Create technical documentation for new technologies and update existing technical documentation
- Deliver ongoing operational IT support for the Ada team by responding to various IT requests
- Assist and train users in the setup and use of new IT software and systems
- Be available to participate in occasional after-hours work to complete projects or perform system maintenance
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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