Account Manager, Patients Know Best

• Excellent communication skills and the ability to project a confident and professional image inline with the company brand and values
• Self-starter – with passion and drive to build a great career and contribute to company growth
• An enthusiasm for healthcare and a belief in the PKB mission
• Excellent written, verbal and presentation skills and ability to adapt these styles (to varying levels of people within the NHS)
• At least two years of Account Management/customer facing experience ideally in a software company and/or working with the NHS on complex programmes with multiple stakeholders
• Excellent organisational and time management skills
• Strategic thinker with attention to detail

Desirable

• We have an exciting vacancy for an Account Manager, looking to further their career in Health Care or Medical Technology
• This position is full time (37.5 hour week) and home based with an expectation of some travel
• You will report to the Head of Account Management working alongside the existing Account Management team
• Responsible for managing an allocated set of Accounts under the mentorship of the Head of Account Management
• Develop and execute collaborative Account Plans with key customers
• Manage stakeholder relationships to ensure alignment between the customer and PKB objectives and delivery of these objectives, including attending/ presenting at board meetings
• Work collaboratively with colleagues across multiple teams within PKB to enable the successful delivery of projects and programmes of work
• Maintain positive relationships and understand the respective needs of all stakeholders in your accounts, acting as a point of escalation for any issues
• Manage contract details, payment and be ultimately responsible for the renewal of contracts
• Work closely with sales and marketing team to generate leads into other Trusts and ICS’s based on successful networking and delivery of benefits within your Accounts
• You will be expected to keep up to speed with system knowledge and have a good understanding of the UK healthcare market
• Utilise our CRM extensively to ensure up to date information and activities are always recorded
• Maintain awareness of industry sector and technological advances

• Closing Date: Monday 27th October