IT Systems Engineer, Anthropic

• Have owned a global or multi-region mobile device program end to end, with 8+ years managing corporate fleets at thousands-of-devices scale
• Go deep on iOS device management: enrollment flows, Apple Business Manager and ADE, APNs and certificate lifecycle, declarative device management
• Have worked with Android device management and can hold your own in a mixed fleet
• Treat device configuration as code and have moved past clicking in consoles
• Have run the infrastructure under an MDM, not just administered a SaaS console: a self-hosted MDM server, AWS, Terraform, and configuration that ships as code
• Have built or launched a corporate device program, not just operated one, and can decide how it coexists with BYOD
• Excel at ambiguous problems that touch several teams at once
• Communicate technical concepts clearly to any audience
• View IT Engineering as requiring product engineering rigor
• Write clear documentation as a natural part of your workflow
• Python and shell scripting
• IOS and Android platform internals (depth on iOS, working knowledge of Android)
• Modern MDM or UEM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• Running the infrastructure under an MDM (self-hosted servers, AWS GCP, Terraform)
• Querying live device state at fleet scale
• Mobile device lifecycle automation (enrollment, policy, patching, app distribution)
• GitOps and CI for configuration management
• Endpoint security fundamentals
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Desirable

• The Endpoint team (Client Platform Engineering) manages the laptops and handsets every Anthropic employee works on, plus the infrastructure underneath them. We treat the fleet as a distributed platform, not a collection of devices, and every piece of configuration ships as code through pull requests, CI, staging, and a canary group
• Today the mobile side of the fleet is BYOD. This role exists to change that. You will design and implement a corporate-issued mobile device program (managed company phones and managed Apple accounts) in every region Anthropic operates in, and take it from early design to production
• The team is deliberately lean and runs with high autonomy. You’ll define what a corporate mobile program looks like at Anthropic and own the platform decisions that get it there
• Design the corporate-issued mobile device program: device standards, what we issue to whom, and how the program grows from a first region to everywhere Anthropic operates
• Own the global logistics of issuing hardware: procurement partners, regional coverage, spares, and refresh cycles
• Bring mobile configuration into the team’s config-as-code pipeline so mobile policies are reviewed, tested, and progressively rolled out like the rest of the fleet
• Build zero-touch enrollment: Apple Business Manager and ADE with managed Apple accounts on iOS, the zero-touch equivalent on Android, so a new phone works the first time without hands-on setup
• Own policy, compliance, and device lifecycle for the corporate fleet, from issue to wipe
• Build telemetry on the corporate fleet: which devices are checking in, OS and patch state, drift between reported and actual state
• Own managed app distribution for mobile, from app approval through update rollout
• Partner with Corporate Security on device posture, device trust signals, and travel devices for international trips
• Decide how corporate-issued and BYOD coexist, and own that boundary as the program rolls out

• Deadline to apply: None. Applications will be received on a rolling basis