Customer Success Manager, Beehiiv
Enterprise
$90k
+ Stock Options
Newsletter platform
Be an early applicant
Newsletter platform
21-100 employees
Be an early applicant
$90k
+ Stock Options
21-100 employees
Company mission
To help others succeed by providing a superior suite of content creation tools, advanced data analytics, robust growth engines, end-to-end customization, and monetization opportunities at scale.
Role
Who you are
- Excellent customer relationship management skills
- Strong communication, listening, writing, and time management skills
- Ability to problem-solve and resolve client issues quickly and efficiently
- Organized and reliable: able to work independently with little direction when necessary
- Genuine excitement about scaling a growing platform
- An ownership mentality
- Experience working in the email/newsletter space is a huge plus
What the job involves
- This is an incredible opportunity to join a fast-growing startup as a beehiiv Customer Success team member
- As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention
- This is a customer-facing role requiring strong relationship management skills and technical knowledge
- You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals
- As a CSM, you will work with the customer throughout their entire lifecycle, from onboarding to ongoing support to renewal, while coordinating with internal teams to provide best-in-class support
- The ideal candidate is action-oriented and hands-on, with exceptional communication and problem-solving skills
- We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives
- Manage a portfolio of enterprise customer accounts to foster long-term partnerships
- Onboard new enterprise customers to ensure they are set up for success
- Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner
- Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction
- Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support
Our take
As the way people consume media evolves, it has become clear that audiences are interested in paying directly for content from their favourite creators. Newsletters are a great way for writers to deliver this sort of content to readers, but delivering and monetizing them can be complex. Beehiiv supplies a platform to manage newsletter creation, optimize engagement and monetize content, so that writers can make the most of them whilst keeping the time to concentrate on creating.
Founded in 2021, Beehiiv is one of a bunch of new competitors to the established newsletter platform Substack, with rivals including offerings from Facebook, Twitter, and Google. Where the company seeks to stand out is in making it easier for smaller creators to monetize their work, instead of focussing on the top percentile that already have established audiences. The platform is comprehensive and user-friendly, making it a good option for those just starting out with newsletters.
Beehiiv has secured good levels of funding to grow its teams and speed up development. Early users have received the product well, and the company has stated there are several hundred people on the waiting list to try the platform out.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
254% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$33m
SERIES B
Jun 2023
$12.5m
SERIES A
Total funding: $49.7m
Company benefits
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Twice-annual in-person team retreat
- Unlimited book budget
- Two-month sabbatical every three years
- Wellness Day Off each month
- WFH Stipend
Company values
- We're remote: We believe that your best work is done where you feel safe, comfortable, and supported
- Empathy, not ego: Empathy opens the door to problem solving. Our team is uniquely talented and we can solve any problem when we lead with empathy
- Bias towards action: Most decisions can be changed or altered, but progress cannot be created without action. It is almost always better to deliver something today over something that may be better tomorrow
- Complete transparency: You will have full access to business metrics about the company
- Owner-attitude: Ownership creates a sense of pride and accountability. It empowers someone to stand up for what is right, with a long-term outlook
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Tyler Denk
(Co-Founder & CEO)Former Product Lead at Google, Senior Product lead at Morning Brew.
Jacob Hurd
(Co-Founder)Previously a Software Engineer at Morning Brew.
Benjamin Hargett
(Co-Founder)Former Senior Software Engineer at Morning Brew.
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