Transformation Manager, ProblemShared
Operations
Online therapy platform
Open for applications
Online therapy platform
201-500 employees
Open for applications
201-500 employees
Company mission
ProblemShared's mission is to continually evolve and advance the provision of mind health and neurodevelopmental care, treatment and support.
Role
Who you are
- Program & Change Management - Ability to structure and lead cross-functional projects with clear milestones and stakeholder management
- Operational Mindset - Understands day-to-day operational processes and knows how to streamline or scale them
- Healthcare Sector Knowledge (desirable but not essential) - Understands the complexities of clinical delivery, regulation, and patient pathways
- Data-Driven Decision Making Comfort with OKRs, KPIs, and using data to drive action
- Tech-Enabled Services Experience - Experience working with Product and Tech teams to align service delivery with product development
- Stakeholder Management -Proven track record of working with diverse teams (clinical, tech, ops, external partners)
- Hands-On Delivery -Willingness to get into the weeds to make sure things actually happen—not just strategy but execution
- Communication & Influence - Able to translate complex plans into simple, actionable roadmaps for different audiences
- Comfortable in a mission-driven, scaling healthcare business
- Balances strategic thinking with pragmatic delivery
- Thrives in ambiguity and enjoys building new ways of working
What the job involves
- Reports to Head of Transformation & Change
- The Transformation Manager drives strategic and operational initiatives across the business to deliver scalable, patient-focused services. This person will partner with Product, Clinical, Operations and Technology teams to ensure alignment, accountability, and delivery against OKRs and strategic goals
- If you can turn strategy into action, align multiple stakeholders, and ensure the wheels of delivery keep turning in a complex, regulated, and rapidly scaling environment this will be a rewarding next role for your career
- Support the delivery of strategic projects – working across the delivery lifecycle as needed, from strategy through to implementation
- Develop, execute and maintain high-level strategic project plans to provide status updates for the senior leadership team on key business initiatives; partnering with key stakeholders to define and document the scope and target outcomes
- Identify risks and issues associated with strategic projects and operations, suggesting appropriate mitigants and escalations where needed
- Design and facilitate workshops and working groups to elicit feedback from stakeholders to drive continuous improvements and optimisation of processes
- Work independently and with business leads to design recommended solutions (either operationally or technically) to any requirements identified
Application process
- Closing date Sunday 3rd August
- Once we review your CV a member of our talent team will be in touch to learn more about your experience and motivations
- Following a successful screening call, we will ask you to complete a task before being shortlisted for interview with the Transformation team around the first 2 weeks of July
- India Hussain - Transformation and Change Manager
Salary benchmarks
Our take
ProblemShared is a new entrant in the field of digital mental health. The company has built an online community of high-quality mental health practitioners, available over a highly secure video consulting platform, to broaden access to mental health services in the UK. The company put emphasis on the quality of the care and is licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland.
ProblemShared are growing rapidly with a very strong, clinically-led team of therapists, psychologists and psychiatrists. The company can diagnose and treat conditions ranging from mild depression and ASD through to complex PTSD.
The company's vision is not only to reach out and help individuals seeking help - ProblemShared also work with universities, therapy practices, and wider businesses to help broaden access to mental health services for their students, clients, and employees.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Hard working team
"I am able to work with a supportive and hard working team who strive to do the best for our clients whilst also looking out for one another; i am..."
Company benefits
- Salary: Competitive with participation in the company equity scheme
- 30 days annual leave plus bank holidays
- Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living.
- Laptop, monitors and any other necessary work equipment provided
- Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them.
Company values
- HUMAN-CENTRIC - Everything we do is focused on improving lives. We embrace the difference in each human being and in doing so, help them to thrive
- EXCELLENCE - We provide exceptional care. Full stop
- INNOVATIVE - …in the way we work, in our service delivery and in the technology that underpins what we do. Throughout our innovation journey, data will be used as a force for good, driving our efforts to provide personalised care
- COLLABORATIVE - We forge meaningful partnerships with like-minded organisations and people to deliver on our vision
- GENEROUS - We share our knowledge, time and resources with the ProblemShared community to create the building blocks for an empowering environment where everyone feels supported
- REFLECTIVE - In the spirit of continuous improvement we always strive to be better today than we were yesterday
Company HQ
Holborn, London, UK
Leadership
Nick Nabarro
(CEO)Previously worked in A&E and Acute Medical Units in hospitals, as well as training to be a GP in Scotland.
Tika Nabarro
(Head of Legal)Previously Lawyer at Allens Arthur Robinson for four years. Also founded Mimmelu in 2006.
Diversity, Equity & Inclusion at ProblemShared
- As a mind health company, it is our mission to help individuals by assessing and understanding their mind health needs, whether that be mental health therapy or special learning needs. This naturally attracts a number of applicants to roles within ProblemShared who themselves are Neurodivergent and we welcome those skills to help us grow our team and understand our clients better. Our policy is to recruit the best person for the job and that has provided us with a diverse and included workforce at ProblemShared.
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