Renewal Specialist, Amplitude
$94-141k
Plus Employee Stock Purchase Program (ESPP). Salary is inclusive of bonus or commission
Product analytics company
Open for applications
Product analytics company
501-1000 employees
Open for applications
$94-141k
Plus Employee Stock Purchase Program (ESPP). Salary is inclusive of bonus or commission
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Are you passionate about proactively reducing churn, improving customer health, and driving retention?
- You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention
- If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
- Candidates who are tech savvy and comfortable with utilizing digital tools and platforms would thrive in this role
- Strong negotiation and persuasion skills
- Proven ability to collaborate across internal teams and build consensus with customers
- Analytical mindset with a knack for improving workflows and handling high volume portfolios
- Embrace feedback and are open to developing personally and professionally
- Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
- Previous experience with Gainsight & Salesforce is a huge plus
- 2+ years of experience in account or renewal management within a high-volume B2B SaaS environment
- Strong work ethic, customer-first mindset, and willingness to go the extra mile
- Commitment: Goal-oriented, hands-on, and get-things-done attitude
- Composure: Ability to work under pressure and meet daily deadlines
What the job involves
- As a Renewal Specialist, you will maintain relationships with AMER Velocity customers, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base
- Maintain strong relationships with customers for account management and renewal support
- Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
- Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations
- Identify early churn signals through data analysis of product usage and contract trends
- Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
- Create detailed renewal quotes and ensure necessary approvals are secured
- Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
- Provide regular status updates and transparency into churn risk and forecast outcomes
- Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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