Enterprise Solutions Engineer, Noibu Technologies
Post-Sales
$120-140k
eCommerce error monitoring platform
Be an early applicant
eCommerce error monitoring platform
21-100 employees
Be an early applicant
$120-140k
21-100 employees
Company mission
Noibu is on a mission to build the best company for its customers and its team - passionately ensuring eCommerce sites don't lose revenue and can provide a seamless experience for their customers.
Role
Who you are
- You are a product expert and a trusted technical advisor
- You thrive on understanding customer problems at a deep level and architecting elegant solutions
- You work cross-functionally with CSMs, Support Engineers, and Product and Engineering teams to resolve complex issues, drive adoption, and ensure customers achieve their desired outcomes
- Your work directly impacts customer retention, expansion, and long-term success
- You have 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role, ideally supporting enterprise customers
- You have strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies, including experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
- You are a natural problem-solver with strong troubleshooting instincts and a continuous drive to deepen your technical acumen
- You have experience working cross-functionally with Customer Success, Support, Product, and Engineering teams, and understand how to navigate complex organizations to get things done
- You have excellent communication skills and can translate complex technical concepts for both technical and non-technical audiences - including executive stakeholders
- You have strong project management skills and the ability to manage multiple enterprise accounts and competing priorities simultaneously without dropping the ball
- You thrive under pressure, can navigate unexpected roadblocks with composure, and are comfortable working in fast-moving, ambiguous environments
- You are organized, self-driven, and accountable - you take ownership of your customer outcomes and consistently follow through
- Bonus points for:
- Experience working in an ecommerce environment and familiarity with ecommerce platforms such as Shopify, Magento, or Salesforce Commerce Cloud (SFCC)
- STEM degree preferred but not required. A background in Computer Science or a related field is a bonus
- If you have experience close to what we outlined but think you might be missing a few things, apply anyway! What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms
What the job involves
- As an Enterprise Solutions Engineer at Noibu, you will be the technical backbone of our relationships with our largest and most strategic customers
- While our Customer Success Managers own the overall account relationship, you own the technical relationship - deeply understanding each customer’s ecommerce environment, embedding Noibu into their workflows, and ensuring they consistently realize technical value from the platform
- Own the technical relationship and outcomes for a portfolio of enterprise customers - building deep relationships with technical stakeholders and serving as their primary technical point of contact throughout the partnership
- Support and lead structured onboarding for new enterprise customers, conducting technical discovery, managing implementation of Noibu’s SDK and integrations (Jira, Slack, and others), and ensuring all technical implementation requirements are met on time
- Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points - architecting tailored technical solutions and helping them address critical process gaps using Noibu
- Partner closely with CSMs to strategize on & support renewals, expansion, and churn risk mitigation - delivering technical presentations, QBRs, and proactive value-delivery sessions to maintain and grow technical buy-in
- Serve as the technical escalation point of contact for enterprise accounts - triaging complex issues, coordinating with Support Engineers, and interfacing with Product & Engineering to drive resolution
- Develop and deliver training, enablement content, and solutioning sessions that empower customer teams to get maximum value from the platform
- Act as a technical consultant to customer stakeholders at all levels - including management and C-suite - providing strategic guidance on platform usage, workflow best practices, and integration strategy
- Surface customer use cases, recurring pain points, and product gaps to Engineering and Product teams, maintaining a strong relationship with them & helping drive the innovation roadmap
- Stay current on all new Noibu product feature releases and serve as an internal SME, contributing to product documentation and team knowledge
- Help guide and mentor junior members of the Solutions Engineering team
Our take
Noibu develops software that detects and resolves glitches in online stores, helping eCommerce companies supply better experiences for their customers and hence improve their retention and revenue.
The Noibu platform monitors functions such as add-to-cart and checkout, as well as providing notifications if the site were to go down. With more and more stores moving online, and a long list of reasons an eCommerce site might experience issues, a product such as Noibu's is likely to be in growing demand.
In 2023, the company was ranked number 8 on Globe and Mail’s list of fastest-growing firms, highlighting the vast growth it has undergone. Serving brands such as Avon, Champion, and Guess, it is clear Noibu's error-monitoring software is meeting an industry need, and it will be interesting to see what further successes it achieves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited Vacation
- Health & Dental Benefits from day 1
- Health Care Spending Account
- Accessible Team Socials
- Flexible Working Style
- Endless Learning & Growth
- The Best Tech
Company HQ
The Glebe, Ottawa, ON
Leadership
Kailin Noivo
(President & Co-Founder)Was CRO of the company for 1.5 years. Worked in Finance at the BMO Financial Group, and was Director of Marketing and Public Relations at the Telfer Business Law Association.
Robert Boukine
(CEO & Co-Founder)Previously the company's CPO for 4 years. Was Senior Financial Advisor at CIBC, and worked in Digital Projects and Finance for Startup Canada.
Filip Slatinac
(CTO & Co-Founder)Graduate of the University of Ottawa, with a BASc in Software Engineering.
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