Solutions Consultant, AffiniPay
Offers mid-year and end-of-year bonuses and equity options
Essential tools for professionals
Posted today
Essential tools for professionals
501-1000 employees
Posted today
Offers mid-year and end-of-year bonuses and equity options
501-1000 employees
Company mission
To empower people to pursue their passion.
Role
Who you are
- 2+ years of experience in a customer facing role at a software company
- 2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role
- Previous experience using Docketwise preferred
- Ability to clearly communicate technical information
- Ability to autonomously manage ambiguous situations
- Bilingual in Spanish/English is not required, but greatly preferred
- Strong interest in learning new and challenging platforms
- Technical skills combined with significant social prowess
- Genuine passion for customer service and an ability to troubleshoot in an unknown product ecosystem
- Ability to identify and learn new technology and skills without explicit guidance
- Capable of owning difficult situations all the way through to completion
- Willingness to develop technical skills outside of normal working hours
What the job involves
- The Solution Consultant, Docketwise serves as an industry and technical advisor in the pre-sales process
- The Solutions Consultant will partner with the sales team to understand the needs of Affinipay’s customers, strategize on how to navigate our sales cycles, provide compelling value-based demonstrations, support sales reps in managing free trials, and ultimately close business
- This role combines a deep understanding of the legal industry with strong technical and communication skills to help prospects understand how AffiniPay services can best meet their needs
- Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers
- Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility
- Uniquely understand our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable
- Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona
- Own product engagement with customers during the trial phase. Communicate AffiniPay’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
- Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer
- Deliver product and technical demonstrations / presentations to potential clients
- Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
- Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape
- Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team
- Other duties as assigned
Our take
Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.
The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.
Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Robust 401(k) plan
- Bonus programs based on performance and tenure
- Fantastic amount of swag and food
- Happy hours, quarterly events, as well as virtual and in-person team building
- Continuing career development and education programs
- Award program with the chance to go on once-in-a-lifetime annual incentive trips
- Frequent company-wide volunteering events to give back to our communities
- Annual charity contribution matching program for the organization of your choice
- Opportunity to share in the success of the company through our employee option program
Company HQ
Davenport Ranch West, Austin, TX
Leadership
Dru Armstrong
(CEO, not founder)Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.
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