Product Manager, Salesforce
Digital Success
$148.5-223.9k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$148.5-223.9k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We're looking for a Product Manager (L7) passionate about the craft of PM and deeply committed to human-centered design
- 5–7+ years in product management with demonstrated ownership at the PM level
- Proven ability to build product strategy, roadmaps, one-pagers, and PRDs
- Fluency with JTBD and human-centered design thinking; experience working alongside design and research teams
- Strong product judgment: able to define hypotheses, make principled tradeoffs, and design for measurable customer value
- Veteran Agile practitioner with hands-on experience in sprint planning, backlog refinement, and release cadences
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Experience with Salesforce platforms (Service Cloud, Experience Cloud, Slack) or equivalent enterprise SaaS ecosystems
- Bachelor's degree in a technical or related field, or equivalent professional experience
What the job involves
- Digital Success (DS) is Salesforce's own front door for customer support — the team behind help.salesforce.com, Agentforce on Help, and the AI-powered self-service ecosystem that millions of Salesforce customers use every day
- Our mandate is simple but ambitious: make it easy and expert for every customer to resolve issues, find answers, and succeed at scale
- We are Customer Zero: the first and most visible proof point that Salesforce products work. What we build, we use on ourselves. What we ship, we stand behind
- Our culture is grounded in four beliefs:
- Customers first, always. Every decision traces back to a real person trying to solve a real problem
- Craft matters. We hold ourselves to a high bar in the products we ship, the stories we tell, and the way we work
- People are the multiplier. We invest in our team's growth and create space for inclusion and shared learning
- Speed with intention. We move fast, ship often, and learn constantly, but never at the expense of quality or trust
- You'll own a suite of features within the Digital Success product space, translating complex customer problems into clear, prioritized, and impactful solutions
- This is a doing role. You'll own a one-year prioritized backlog, drive product development from ideation through delivery, and work at the intersection of AI-powered experiences, self-service tooling, and enterprise-scale customer success workflows
- You'll partner with Experience Design, Research, TPMs, Engineering, and a wide range of stakeholders in a fast-paced, high-priority environment
- Strategy & Customer Insight:
- Own a suite of features within the DS product domain and maintain a one-year prioritized backlog aligned to KPIs including self-help success, case deflection, resolution rate, and CSAT
- Apply the Jobs to Be Done (JTBD) framework to uncover what customers are truly trying to accomplish and translate those insights into product strategy
- Monitor customer community engagement proactively and respond to customer ideas and questions
- Product Judgment & Execution:
- Define and test hypotheses rooted in customer and industry needs; make principled tradeoffs between scope and impact
- Lead the full product lifecycle: discovery, PRD authoring, MVP scoping, and delivery support with engineering
- Scope and sequence multiple concurrent projects, navigating competing priorities and escalations to resolution
- Operate as a veteran Agile practitioner: fluent in Scrum, Kanban, SAFe, and Shape Up; able to coach teams and adapt the right framework to context
- Design, AI & Communication:
- Apply human-centered design thinking as a core operating principle, partnering with Design and Research to synthesize insights into actionable direction
- Identify and iterate on opportunities to apply AI to improve customer experience across your feature suite
- Communicate with clarity and influence across engineering, design, business, and executive audiences; represent your roadmap in BRs, leadership reviews, and customer-facing presentations
- Team & Craft:
- Contribute to PM team growth through mentorship, knowledge sharing, and collaborative problem-solving
- Model intellectual curiosity: stay on top of industry trends and bring new ideas to the team
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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