Support Engineer, Webflow
Tier 3, Webflow Cloud
$131-184k
Salary applicable to US based candidate only, varies by location; Salary applicable to Canada based candidates: $164,500 - $209,500 CAD; + Equity ownership (RSUs)
More information about location
No-code web design and hosting platform
Be an early applicant
No-code web design and hosting platform
1001+ employees
Be an early applicant
$131-184k
Salary applicable to US based candidate only, varies by location; Salary applicable to Canada based candidates: $164,500 - $209,500 CAD; + Equity ownership (RSUs)
More information about location
1001+ employees
Company mission
To give creative designers the tools they need to create powerful and beautiful websites, all without having to code.
Role
Who you are
- Provide a link to your portfolio, GitHub, or relevant project work as part of the application process
- Have 5+ years of experience in roles such as Support Engineer, Senior Technical Support, or Lead Technical Support
- Have hands-on experience with Zendesk (or similar support tools), including chat and phone support workflows
- Possess strong web application development skills in HTML, CSS, JavaScript, Node.js, and React
- Are familiar with package managers (e.g., Homebrew) and static site generators like Astro or Hugo
- Have experience deploying and debugging applications on platforms such as Vercel, Heroku, Netlify, or Render
- Understand CDNs, server-side logic, database integrations, and APIs, with 3+ years working with relational databases (PostgreSQL or MySQL)
- Have Experience using modern coding and AI-assisted tools (e.g., Cursor, Cline, GitHub Copilot, Zed AI)
- Have a proven track record of providing white-glove service to enterprise customers, managing complex technical relationships post-sale
- Are able to work autonomously, identify process improvements, and contribute to cross-functional initiatives that enhance Webflow Cloud support
- Exhibit excellent communication skills, translating technical concepts for both technical and non-technical audiences
- Thrive in fast-paced environments, adapt to changing priorities, and eagerly learn emerging technologies (e.g., AI) to enhance customer outcomes
- Demonstrate strong problem-solving skills, distinguishing between novel challenges and repeatable solutions, and applying previous learnings to drive efficiency
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What the job involves
- We’re looking for a Support Engineer, Tier 3 (Webflow Cloud) for our growing Technical Support team to support our technical support organization and our growing customer base, by assisting and leading a wide variety of complex technical issues, and providing data-driven insights to help our customer base navigate through our new product Webflow Cloud
- Pioneer support for Webflow Cloud by collaborating with support leadership to define processes, best practices, and workflows for cloud-related issues
- Serve as a technical liaison between Engineering, Customer Support, and Customer Success teams to ensure seamless issue triage and resolution for enterprise clients
- Provide high-touch post-sale consultation and guidance to enterprise customers, driving product adoption and helping them achieve business objectives on Webflow Cloud
- Troubleshoot complex technical inquiries—using data, logs, and debugging tools—to determine whether issues reside on our platform or within the customer’s code and configurations
- Partner with Senior Technical Support Specialists to debug escalations, optimize resolution times, and build repeatable troubleshooting workflows
- Collaborate with Sales and Customer Success to facilitate new customer launches, reduce time to first value, and tailor support strategies to each customer’s needs
- Gather and synthesize customer feedback, identify trends, and advocate for product improvements through Webflow’s Voice of Customer program
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
- Reporting to the Senior Manager, Technical Customer Support
- Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
- Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
- Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
- Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates
Our take
No-code development systems allow users to create and publish the kind of output that was once only possible with the help of a team of developers. Webflow is one such platform that allows non-developers to create professional websites without knowing any code. It joins others such as Pantheon, Weebly, Squarespace, and Wix in a hotly-contested low-code development market. While competition is high, so too is demand, with low-code platforms accounting for more than 65% of application development activity in 2024.
The popularity of platforms such as Webflow is perhaps not surprising, as low-code development is usually cheaper for companies to implement and reduces time to market. Webflow has been used by over 3.5 million designers and teams to create sites for companies including enterprise brands such as Dell, Rakuten, UpWork, and Petal. It raised a large amount of funding in a Series C round in 2022. This is being used to further develop its platform, with a longer-term goal of pivoting to providing a no-code tool not only for websites, but software development as well.
Steph
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$120m
SERIES C
Jan 2021
$140m
SERIES B
Total funding: $334.9m
Company benefits
- 100% insurance coverage
- 401K and financial planning
- Paid time off
- Annual retreat and offsites
- 10% time - Take up to 4 hours per week to focus on building skills, working on projects, or learning new Webflow-related things outside of your daily to-do’s.
- Commuter benefits
- Vacation bonus
- Office setup budget
- Health and wellness stipend
- Remote work reimbursements
- Continued education coverage
- Choose your own adventure
- Webflow subscription discount
Company HQ
SoMa, San Francisco, CA
Leadership
Vlad Magdalin
(Co-founder & CEO)Having studied Computer Science at California Polytechnic, Vlad worked as a Web Associates Systems Engineer for 3 years before co-founding Chatterfox.com, where he spent 4 yeas. He left his Software Engineer position at Intuit in August 2012 to co-found Webflow the following month, and has been CEO since.
Sergie Magdalin
(Co-founder)Sergie spent 4 years as a freelance Graphic Designer before joining NameMuir Skate as a Web & UX Designer.
Bryant Chou
(Co-founder)Previously a Senior Software Engineer at Intuit and CTO at Vungle. He was also the founding CTO at Webflow.
Share this job
View 39 more jobs at Webflow