Technical Product Writer, Datasite
Blueflame AI
$100.6-169.8k
SaaS provider for the M&A industry
Be an early applicant
SaaS provider for the M&A industry
1001+ employees
Be an early applicant
$100.6-169.8k
1001+ employees
Company mission
To empower the dealmaking community to work smarter and faster.
Role
Who you are
- Bachelor’s degree in English, Communications, Computer Science, Finance, or a related field; advanced degree or relevant certifications are a plus
- 3+ years of experience as a technical writer, product writer, or similar role in a technology-driven environment (preferably SaaS, fintech, or AI)
- Excellent written and verbal communication skills, with meticulous attention to detail and a commitment to quality
- Proven ability to translate complex technical concepts into clear and concise documentation for both technical and non-technical audiences
- Demonstrated ability to apply information architecture and UX best practices to organize technical content in a way that enhances usability, discoverability, and customer self-service
- Familiarity with AI/ML concepts, LLMs, APIs, B2B SaaS, cloud platforms, and investment management concepts is highly desirable
- Experience with tools such as HelpKit, Chameleon , Notion, Markdown, Git, ReadMe, or similar platforms
- Strong project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
- Proactive, self-motivated, and comfortable working both independently and as part of a cross-functional team
- Eagerness to learn new technologies and stay current with industry trends
- Collaborative spirit with a customer-centric mindset and a drive to deliver exceptional user experiences
What the job involves
- The Technical Product Writer at Blueflame AI will be pivotal in bridging the gap between our product, engineering, and client-facing teams by creating clear and accurate user documentation and other technical product content
- . You will play a pivotal role in translating complex AI-driven product features into accessible content for a diverse audience—including institutional investors, product managers, engineers, and external partners. Your work will directly impact user adoption, client satisfaction, and the overall success of our platform
- Product Documentation & User Content Creation:
- Develop, maintain, and update comprehensive product user documentation, including knowledgebase articles, user guides, API references, integration manuals, release notes, and FAQs
- Collaborate with product managers, engineers, and data scientists to understand new features and translate technical concepts into clear, concise, and user-friendly documentation
- Create and maintain onboarding materials, quick-start guides, and tutorials to facilitate seamless adoption of Blueflame AI’s products by clients and internal teams
- Content Governance, Quality, and Operations:
- Establish and maintain documentation style guides, templates, and review processes to scale content operations and ensure consistency, accuracy, and clarity across all product content
- Gather and incorporate feedback from users and stakeholders to continuously enhance the quality and usability of documentation
- Conduct regular audits of existing documentation to identify gaps, outdated information, and opportunities for improvement
- Ensure all content aligns with Blueflame AI’s brand voice and regulatory requirements relevant to the investment management industry
- Self-Serve Education and Enablement Content Development
- Help shape onboarding experiences, in-app help, and interactive tutorials that reduce friction and support adoption
- Collaborate with Customer Success and other stakeholders to identify content gaps based on user questions and pain points
- Cross-Functional Collaboration:
- Work closely with UX/UI designers to integrate documentation into the product interface and enhance the overall user experience
- Partner with marketing and sales teams to develop technical collateral that supports go-to-market strategies and client education
- Participate in product planning meetings, sprint reviews, and user research sessions to stay informed about product roadmaps and user needs
Our take
As M&A deals continue to increase in both size and frequency, key stakeholders have been actively seeking tools to streamline their work. Datasite emerges as a solution. Having transitioned from its original focus on communications, the company now offers a suite of SaaS products tailored for M&A professionals, serving approximately 75% of the leading legal firms in the field.
Benefiting from its extensive experience in the industry, Datasite has successfully transformed into a more contemporary business entity. It has recently introduced highly acclaimed AI-powered technology to assist in deal preparation, asset marketing, and facilitating buy-side acquisitions.
With significant global expansion and strategic acquisitions, Datasite remains committed to enhancing its platform capabilities. Notably, in March 2023, it unveiled Datasite Cloud, specifically designed to streamline every aspect of the dealmaking process within a unified platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company benefits
- Culture and benefits built around work-life balance
- Extensive resources to support physical and mental health
- Employee assistance program
- Generous retirement plans
- Incentives for referring new colleagues
- Learning, training and mentoring programs
- Cross-functional projects
- Stretch assignments to help you progress
- Receive feedback and earn bonuses from peers & managers
- Employee bonding activities
- ESG and charitable team initiatives
Company HQ
Downtown West, Minneapolis, MN
Leadership
Rusty Wiley
(President & CEO, not founder)Before joining Datasite, Rusty held various executive roles at IBM Corporation, most recently, as General Manager, Banking & Financial Markets. Upon joining Datasite in 2014, Rusty led the successful transformation from a communications and print-related business into a global M&A SaaS technology company.
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