CS Operations Manager, Tecton
$153-210k
+ Equity. Base salary is for employees based within California & New York
The feature platform for machine learning
Job no longer available
The feature platform for machine learning
101-200 employees
Job no longer available
$153-210k
+ Equity. Base salary is for employees based within California & New York
101-200 employees
Company mission
To transform the way companies solve real-world problems with machine learning.
Role
Who you are
- Bachelor’s Degree preferably in an analytical field - Mathematics, Business, Economics, Computer Science, Engineering, etc. Master’s Degree or MBA preferred
- A minimum of 5 years of related work experience is required
- You have demonstrated the ability to communicate complex concepts concisely and clearly to all levels of employees, from the Executive level to the employee base
- Excellent written, interpersonal, and presentation communication skills; comfortable and confident presenting new concepts to large audiences
- Strong understanding of core business processes in a B2B SaaS environment: sales, marketing, product development, customer support and success, professional services
- Demonstrate a pragmatic approach to problem-solving and highly analytical - able to manipulate large data sets
- Strong stakeholder service orientation and analytical and problem-solving skills
- Excel or Google Sheets super user
- Ability to manage multiple concurrent projects, work independently, and thrive in a fast-paced, constantly changing environment
- Strong workshop facilitation and presentation skills
- Willingness to learn and an openness to giving and receiving feedback
- Deep experience in using GTM tools: Salesforce, Excel, GDrive office suite, Data enrichment tools/databases (ZoomInfo or others), Outreach
What the job involves
- Tecton is looking for a Revenue Operations Manager to work with our Director of Sales Operations and GTM functional leaders to refine and execute our go-to-market strategy
- You will be a critical member of a growing GTM Strategy & Operations team
- You will be tasked with supporting Tecton's sales, customer success, and marketing functions and partnering with cross-functional teams to identify system, data, or process needs that can drive revenue growth
- Strategy Execution:
- This is a strategy execution role; your primary mission is to partner with functional leaders in shaping and executing GTM strategy
- Assist in GTM Planning, including, but not limited to, territory segmentation, account assignments, quotas, gearing ratios, incentive compensation, etc
- Translate function leaders’ business strategy into technical requirements and proactively advise on process improvements and automation opportunities
- Identify and lead strategic initiatives to directly impact revenue and retention
- Process & Operations:
- Partnering with our pre and post-sales function leaders to design and improve business processes to drive efficiency, address gaps, and enable automation
- Author and deliver leadership reports, including weekly, monthly, and quarterly business insights regarding our operations' health and customer base
- Work cross-functionally to identify potential revenue risks and implement scalable processes and impactful solutions
- Analyze data to identify trends, risks, and opportunities for growth and retention metrics improvement
- Systems:
- Implement and manage GTM tools - Ensure the teams have the tools they need to succeed by developing a deep understanding of our GTM strategy pre- and post-sales, tech ecosystem, usage patterns, and department budget
- Design and maintain Salesforce objects, field definitions, and workflows, and translate business requirements into technical requirements for our admins
- Develop and manage a detailed roadmap for multiple systems and data projects
Our take
Tecton provides an innovative solution that makes it possible for all companies to benefit from machine learning, regardless of their level of expertise and experience. The company is committed to the democratisation of artificial intelligence, believing that it is something that all businesses should be able to access, not just the privileged few.
As part of this process, Tecton provides a range of services, ensuring that machine learning applications can be built at business level. The experience of the company makes it possible for businesses to implement machine learning projects in real-time, and then use them to derive insights from the best data available.
Tecton also offers what it believes to be the first enterprise-ready feature store for machine learning, enabling data scientists and engineers to build a library of great features and serve them in production. The unique nature of its product coupled with the CEOs' experience at Uber and Google elevates Tecton above other machine learning companies. With 2022's series C funding, Tecton has been scaling its engineering and go-to-market teams and positioning itself well for future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2022
$100m
SERIES C
Dec 2020
$35m
SERIES B
Total funding: $160m
Company benefits
- Comprehensive health plans = Our health plan options give you the flexibility to select the right coverage for you and your family. We cover 100% for employees and 80% for dependents
- Remote-friendly work environment - We are remote-friendly and make it easy for our people to be in the office if they want to be
- Parental leave - We offer 8-16 weeks of paid leave to spend quality time with family
- Competitive salary, equity and 401(k) savings plans - We offer meaningful compensation and equity packages that reflect our commitment to hire the best talent
- Wellbeing benefits - We provide a range of benefits that holistically support your physical, mental, and financial wellbeing
- Flexible time off - There is life outside of work. Our flexible policy means every employee is encouraged to take the time they need to rest and rejuvenate
Company HQ
Mid-Market, San Francisco, CA
Leadership
Mike Del Balso
(CEO)Product Manager at Google, then Senior Product Manager at Uber - where they were responsible for Michelangelo. Co-founded Tecton in 2018.
Kevin Stumpf
(CTO)MBA Stanford. Co-found and CTO at Dispatcher. Technical Lead at Uber, involved in Michelangelo project. Co-founded Tecton in 2018.
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