Research Operations Specialist, Mercury

$147.9-184.9k

+ Equity. Salary range above for employees based in NY, LA and SF. For other US employees: $133,100 - $166,400 USD. Canadian employees (any location): CAD 139,800 - 174,700

SQL

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups

Be an early applicant

Banking services for startups

501-1000 employees

FintechB2BBankingFinancial Services

Be an early applicant

$147.9-184.9k

+ Equity. Salary range above for employees based in NY, LA and SF. For other US employees: $133,100 - $166,400 USD. Canadian employees (any location): CAD 139,800 - 174,700

SQL

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

501-1000 employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

Have 3-5 years of experience in Research Operations, Design Operations, UX Research, or similar operational roles, ideally in tech, fintech, or high-growth environments
Excel at designing and optimizing efficient processes that simplify complexity and empower teams
Are proactive, detail-oriented, and comfortable managing multiple projects simultaneously
Are comfortable leveraging analytics tools for data-driven decision-making and have experience with or interest in implementing automation and workflow optimization tools
Communicate clearly and effectively, confidently partnering with stakeholders across all levels of an organization
Care deeply about creating efficient, respectful experiences for internal teams and external participants alike

What the job involves

We're looking for a Research Operations Specialist to shape and build foundational frameworks that empower Mercury’s product teams to confidently and effectively conduct their own user research
This role is strategic, collaborative, and impactful. You'll build smarter systems, champion continuous discovery, and ensure research insights are effortlessly woven into Mercury's everyday decisions
Build and manage a robust participant panel and research CRM, ensuring Mercury teams have rapid access to diverse, high-quality participants. Collaborate closely with Finance to oversee incentive programs and budgeting
Continuously refine Mercury’s research processes, documentation, and self-serve resources. Implement, optimize, and manage tooling and automation (including workflow optimization and user-friendly AI solutions) to empower teams conducting research independently
Act as a strategic partner to product managers, designers, marketers, and engineers. Support teams by ensuring research insights are communicated clearly, shared widely, and effectively integrated into product and strategic decisions
Create intuitive, accessible documentation and educational materials, leveraging your UX research expertise in qualitative methods and quantitative analysis (e.g., SQL, analytics tools), to proactively upskill Mercury teams and increase their confidence and effectiveness in conducting research
Champion best practices for participant privacy, data security, and ethical research. Ensure consistent execution of Mercury’s research standards across teams

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.2)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401k/RRSP)
Paid 6-week sabbatical after the 5-year mark
Annual $1K USD learning & development budget
Unlimited book budget
Weekly $100 USD food budget
Monthly $100 USD wellness budget
Monthly $50 USD cellphone reimbursement
Pet-friendly offices with free tea & lunch

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(COO)

Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(CEO)

Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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