Customer Ops Associate, Metaview
+ Equity
3-5 days a week in office
AI built for recruiting
Open for applications
AI built for recruiting
21-100 employees
Open for applications
+ Equity
3-5 days a week in office
21-100 employees
Company mission
To power people decisions with the truth.
Role
Who you are
- 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company
- Comfort digging into logs, systems, and documentation to get to root causes,
- Experience translating ambiguous customer issues into clear, structured problem statements and next steps
- Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations
- SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work
- Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders
- High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets
- Ability to work within the SF office - our team is there at least 3 days a week
What the job involves
- After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions
- You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time
- Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly
- Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems
- Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team
- Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers
- Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting
- Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes
Our take
Hiring is one of the highest-stakes decisions a company makes, yet it still runs largely on gut instinct. The talent acquisition software market is worth roughly $25 billion, but the interviews at its core, arguably the richest source of hiring signal, have historically vanished the moment they end. Capturing that unstructured conversation and turning it into usable data is a genuinely hard problem, and a fast-growing corner of the market.
Metaview was founded by Siadhal Magos and Shahriar Tajbakhsh, who saw the gap in hiring data first-hand while scaling Uber and Palantir. Built as an AI-native platform, it has captured over three million interviews, a proprietary and context-rich dataset that is hard to replicate. The company has raised more than $50 million from top-tier investors, with Google Ventures leading its Series B, and is growing five times year on year, with coverage in Fortune, Forbes, TechCrunch and The Times.
The pitch is to automate the toil and augment the human, and the depth of Metaview's hiring data sets it apart. But general-purpose AI notetakers and established hiring platforms are circling the same ground, and tightening regulation around AI and bias in recruitment adds pressure.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Siadhal Magos, Co-founder & CEO
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2025
$35m
SERIES B
Mar 2024
$7m
SERIES A
Total funding: $49.7m
Company benefits
- Competitive salary
- Meaningul equity
Company values
- Velocity
Company HQ
London, UK
Leadership
Shahriar Tajbakhsh
(Co-Founder & CTO)Previously a Software Engineer at Morgan Stanley and an Enterprise Tech Lead at Palantir Technologies.
Siadhal Magos
(Co-Founder & CEO)Previously the Head of Product at Osper and a Product Manager at Uber.
Salary benchmarks
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Diversity, Equity & Inclusion at Metaview
Siadhal Magos (CEO)
- We believe the best — and only — way to fast-forward to the truth is by thinking differently. And we can only think differently if we have unique and varied perspectives.
- We cultivate a high-trust environment for all team members. The only thing that matters is the quality of the work, and that we're having fun while we're producing it.
- As we grow, we are intent on achieving a better gender balance.
- Our product is itself one of the best tools for improving fairness and consistency of hiring practises. For example, Metaview's data shows that female candidates get 12% less air time during interviews than their male counterparts. By empowering customers with these insights, we are finally enabling them to solve the causes of these issues.
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