Senior Product Manager, Salesforce

• 8-10 years of experience in product management (or comparable roles) and relevant industry experience
• Strong analytical and technical skills in information technology
• Product Certification or Learning domain expertise
• Experience working in Salesforce product ecosystem as a Product Manager or in comparable roles
• Experience working on global implementations
• Experience working with both business and technical teams, participating in solution design, working with globally distributed development and testing teams in different time zones
• Strong interpersonal and relationship-building skills
• Self-starter with a ‘get it done’ attitude and a strong sense of team spirit; Able to work quickly and accurately under pressure and time constraints
• Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment
• Excellent oral and written skills, confident communicator with the ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences
• Ability to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change

Desirable

• As the Senior Product Manager for DCS Learning Technology, you will be an integral part of a dynamic, global team that builds shared infrastructure and services to meet the needs of our Product Education strategy
• Your primary business stakeholders will be the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs
• Your role will involve working on the new Unified Credentialing Systems to further CSG’s business objectives and ensure their success
• In your role as the Senior Product Manager, you will be instrumental in the end-to-end product certification process
• From the onset, you will be expected to actively participate in requirement gathering and documentation
• You will be involved in multiple project work streams, delivering high-quality work and partnering with global cross-functional business stakeholders to ensure business objectives and functional requirements are met
• You will facilitate workshops to capture detailed requirements and business processes. Your deliverables include story mapping, user story and acceptance criteria writing, building feature roadmap
• You will collaborate closely with other work streams, including internal partner groups, vendors, and professional consultants, to ensure the system is designed and built according to business requirements and specifications
• As part of the implementation process, you will be responsible for working with engineering to hand-off requirements, demo build to stakeholders, qualify QA issues against requirements, plan UAT, draft test scenarios, and facilitate UAT
• You will also contribute to the Change Management / User Adoption strategy, planning, and execution
• Additionally, you will assist in developing a post-implementation and continuous improvement strategy to ensure a smooth transition of new builds to production support team
• Rapidly establish an understanding of both the current state and future needs of certification at Salesforce
• Gain a solid understanding of business use cases and requirements for the new Unified certification solution
• Collaborate with key business stakeholders to capture and validate business objectives and requirement details
• Manage communications and coordinate discussions between internal and vendor Product Managers and business stakeholders
• Work closely with other Product Managers to interpret and clarify business requirements and feedback for the technical team
• Actively participate in solution design, representing the end-user perspective in discussions with leaders, Solution Architects, and Engineers
• Ensure product functionality meets business and customer requirements
• Coordinate testing (with business stakeholders), including drafting test scenarios, facilitating demos, UAT, and sign-off
• Provide training to key business stakeholders
• Serve as the first level of support for business users during Hypercare
• Assist in the development of post-implementation support strategy & transition plan for the support team
• Build a roadmap for features you own; work with stakeholders and end users to validate, prioritize, and implement new features