Senior Employee Communications Specialist, Salesforce
$100.1-150.2k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$100.1-150.2k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- If you have a passion for encouraging and innovating communications paired with a passion for helping employees, this could be the role for you!
- We’re ISO a candidate who is excited about fostering online community using their outstanding brand of appreciation, keen judgment, and humor
- We are particularly interested in candidates with a background that includes crisis communications and issues management for global enterprise organizations
- 5+ years in marketing, communications, or related field (high tech or other fast-paced environment a plus)
- Experience with crisis communications in a global, enterprise organization preferred
- Experience working with Equality Resource Groups or groups representing a diverse set of backgrounds
- Excellent short-form writer with a conversational tone and strong emoji game that invites readers in
- Solid understanding of Slack and best practices for using Slack effectively within an organization
- Proven track record developing and implementing compelling, creative internal comms plans
- Excellent writing and storytelling skills, with an ability to generate and execute "breakout" ideas
- Ability to quickly grasp information across a variety of disciplines and subsequently develop clear communications with minimal guidance
- Excellent project management skills with the ability to manage multiple projects and re-prioritize quickly
- High degree of accuracy and attention to detail
- Proactive, results-oriented, and fun!
What the job involves
- Salesforce seeks a Senior Specialist, Employee Communications, passionate about Slack Community Management and Issues Communications
- This role will help manage, excite and engage our global employee base in Slack and partner with the Director, Employee Communications on Issues response comms as needed
- The Senior Specialist, Employee Communications, will work closely with our Employee Success and Global Safety & Security teams to supervise potential issues or concerns, and partner with other communicators and leaders across the business to drive our response efforts
- You'll do this work as part of our fun, innovative, and vision-forward, Global Communications team that is committed to doing the best work of their lives together
- Supervise all major company and regional channels to understand the sentiment and key topics being discussed across Slack. Moderate the conversation as needed and relay opportunities for subject matter authorities to respond to employee questions
- Help ensure employees are aligning with standard processes, behavioral expectations including our Code of Conduct and the Slack Community Guidelines
- Stay connected to major company-wide key messaging and narratives in order to reply directly to employees
- Assist in the compilation of regular sentiment reporting
- Partner with Employee Success, Global Safety & Security, and other internal partners to implement timely and effective crisis communications in alignment with our Incident Response framework
- Serve as needed on the company’s cross-functional issues management team, in partnership with Global Communications, Employee Success, Global Safety & Security, Legal, the Office of Equality, and leadership
- Provide input on messaging and positioning, and influence partners as needed to ensure communications are compelling and aligned with our desired tone
- Write and develop memorable, engaging, cross-channel communications (email, digital screens, blog posts, web pages, and banners) that drive awareness of key initiatives and encourage employees to take action
- Track results and apply key takeaways to improve future comms, content, and engagement
- Track trending concerns and issues, and develop employee communications strategies and plans that help employees understand a situation, our response, and available resources and support. This includes crafting messaging, communications, presentations, talk tracks for town halls, FAQs, and other support materials
- Craft engaging narratives that leverage storytelling and are aligned with our company values, culture, and style
- Partner closely with our Corporate Communications and Office of Equality teams to ensure alignment with external strategy and messaging
- Build relationships with and drive alignment and execution across communications teams company-wide
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Salary benchmarks
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