Senior IT Support Specialist, IQVIA
VIP/C-Suite/Executive Support
$102.4-170.6k
Office located in Parsippany, NJ
Health IT and clinical research company
Job no longer available
Health IT and clinical research company
1001+ employees
Job no longer available
$102.4-170.6k
Office located in Parsippany, NJ
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- Previous experience supporting C-suite employees within a global organization is highly desirable
- Bachelor's Degree in Computer Science or related field
- 7 years experience of PC software (Microsoft operating systems and macOS, applications suites, email systems, etc.) within a network environment as a team leader; or equivalent combination of education, training and experience
- Working knowledge of Microsoft workstation and networking technologies
- Working knowledge of industry standards with regards to system and network administration
- Possess excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
- Project management exposure
What the job involves
- We’re actively seeking an exceptional IT support professional to provide top-tier assistance to our esteemed C-suite executives at IQVIA. IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, creates intelligent connections across all aspects of healthcare
- In this critical role, you’ll ensure the highest level of customer satisfaction for this influential group
- The ideal candidate will proactively address IT issues, demonstrate a keen sense of urgency, and know precisely when to escalate matters
- Provide both on-site and remote IT support to C suite level employees. To include managing white glove updates and system refreshes for C suite level employees along with day to day issues
- Support to include both Windows and macOS based laptops as well as mobile devices including iPads and iPhones
- Regularly test, manage and maintain conference room audio visual systems to include Microsoft Teams Rooms (MTRs). Also to include working with the AV team and external vendors to upgrade rooms with new equipment as required
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
- Establish and implement Information Technology (IT) policies, procedures and standards and ensure conformance with information systems goals and procedures
- Provide advice, support and guidance to site IT infrastructure as well as manage assets, backup/restore operations, preventive maintenance and system protection
- Provide technical leadership and act as mentor to junior staff. Delegate IT support tasks, provide training, advice and assistance when necessary and aid in personal development
- Provide technical leadership in the effective use of internal data processing, automated office systems and data communications
- Participate on global and regional project teams
- Work with IT Director to plan and support both on-site and offsite C suite events such as Board meetings
- Some travel including international to support C suite events required
- Perform other duties as required
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector, growing to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market and is focusing on expanding biosimilar firms such as Humira. Humira provides generic drugs from existing medications without needing further data analysis. However, IQVIA’s involvement in new areas of research is likely to offset this trend.
With global medicine spending on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it greatly augments the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jun 2013
$1m
GRANT
Total funding: $1m
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company HQ
Research Triangle, Durham, NC
Leadership
Ari Bousbib
(CEO)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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