Operations Associate, Chime
$58.6-79.2k
Eligible for a bonus +Competitive Equity Package
5 days a week in office (Chime Enterprise office, NY)
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$58.6-79.2k
Eligible for a bonus +Competitive Equity Package
5 days a week in office (Chime Enterprise office, NY)
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- You are a customer service-driven individual with a passion for providing excellent support and operational execution
- You thrive in fast-paced environments, excel at multitasking, and have a knack for data interpretation
- Your proactive approach to problem-solving, combined with your attention to detail, makes you an invaluable team member, ensuring seamless end-to-end processes
- 1-3 years of relevant experience in customer service, fulfillment, redemptions, or operations support
- Proficiency in using HubSpot and customer service platforms, with experience in managing reporting dashboards
- Strong analytical skills, with the ability to manipulate and interpret data to make operational improvements
- Excellent written and verbal communication, capable of delivering insights to internal teams and external partners
- Experience with e-commerce, particularly in inventory management, fulfillment processes, and managing supply chain points
- Proven ability to work independently, follow through on tasks, and manage multiple priorities in a fast-paced environment
Desirable
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
- A proactive approach to identifying and addressing operational inefficiencies
- Ability to create and manage comprehensive reporting dashboards from various data sources
- Experience with e-commerce inventory management, working with APIs/SFTPs, and coordinating across multiple vendors
What the job involves
- We are hiring an Operations Associate who will be a key member of our growing team, with a focus on managing fulfillment operations and providing top-tier customer support
- This role will center around overseeing redemption fulfillment, handling customer service inquiries, and disseminating critical insights about support processes
- You will play a pivotal role in ensuring a seamless customer experience, optimizing the fulfillment lifecycle, and delivering actionable data-driven insights
- Occasional out-of-hours support may be required
- Fulfillment & Redemptions Management: Oversee day-to-day activities related to user redemptions, track fulfillment progress, and optimize the redemption lifecycle for a smooth customer experience. Work with internal systems and external redemption partners to ensure accurate, timely fulfillment
- Customer Support: Handle customer inquiries and manage support cases effectively, ensuring a high level of service. Provide insights and feedback from support interactions to improve customer service operations and product offerings
- Data Insights & Reporting: Manage data related to customer support and redemption processes, creating dashboards and reports that help internal teams understand trends, service-level agreements (SLAs), and fulfillment performance. Communicate insights to enhance decision-making and operational improvements
- Inventory & E-commerce Operations: Coordinate inventory management with fulfillment partners, ensuring smooth e-commerce operations. Oversee data integration across multiple platforms, including APIs/SFTPs, to maintain efficient data flow and system integration
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company values
- Be member-obsessed: We are guided by a deep understanding of our members' needs and a devotion to meeting those needs at every step. We practice empoathy in everything we do
- Be human: We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired
- Bew bold: We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever
- Simplify: We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is "Do Less. Faster. More often."
- Make it happen: We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance
- Respect the rules: We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regs
- Team up: We know great work isn't done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other's backs
- Chime in: As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say
Company HQ
Nob Hill, San Francisco, CA
Articles
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Salary benchmarks
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Diversity, Equity & Inclusion at Chime
Erica Johnson (Head of Diversity, Equity, and Belonging)
- Https://medium.com/life-at-chime/its-a-chimed-life-meet-erica-johnson-our-new-head-of-diversity-equity-and-belonging-6f911b837678
- Https://medium.com/life-at-chime/the-value-of-buy-in-from-leadership-how-our-crg-exec-sponsors-make-chime-and-our-crgs-a-f2996aa4c41a
- Https://medium.com/life-at-chime/scaling-crgs-how-diversichime-helps-grow-our-crgs-with-intentionality-and-intersectionality-28af791a5148
- Https://medium.com/life-at-chime/the-cost-of-being-yourself-a4265f3e5a6e
- Https://medium.com/life-at-chime/chimehers-chimes-in-the-role-of-female-role-models-696702e81daa
- Https://medium.com/life-at-chime/chimers-chime-in-the-importance-of-being-out-at-work-883870d5d3c
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