IT Support Specialist, Hebbia

$80-110k

iOS

Android

Windows

Okta

Slack

Google Workspace

Mid and Senior level

New York

5 days a week in office

The leading AI platform for finance

Be an early applicant

Meet the team

The leading AI platform for finance

101-200 employees

FintechB2BArtificial IntelligenceEnterpriseProductivityMachine LearningSaaS

Be an early applicant

Meet the team

$80-110k

iOS

Android

Windows

Okta

Slack

Google Workspace

Mid and Senior level

New York

5 days a week in office

101-200 employees

FintechB2BArtificial IntelligenceEnterpriseProductivityMachine LearningSaaS

Company mission

To put capable AI in the hands of 1 billion people by 2030.

Job

Company

Role

Who you are

3–5 years in IT support or related roles
Clear, direct communicator; organized and detail-oriented
Demonstrated ability to self-manage against objectives and escalate appropriately
Known for white-glove support and customer service under pressure
Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc
Hands-on with office AV systems and collaboration software: install, configure, maintain
Experienced with enterprise SaaS and modern ticketing/remote tools
Bonus: identity providers (Okta, OneLogin), vendor management, startup experience

What the job involves

You’ll be Hebbia’s IT backbone
You’ll keep our people and offices running
You’ll handle walk-ups, tickets, conference rooms, events, and onsite hardware
You’ll manage identity, access, and SaaS tools with care
Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
Write, maintain, and adhere to clearly documented runbooks for users and IT team
Administer SaaS apps like Google Workspace, Okta, Slack, Linear
Handle account provisioning and deprovisioning with precision and security
Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
Support cybersecurity and compliance objectives such as system audits and accreditations
Cover teammates during PTO; hand off cleanly across time zones
Join an on-call rotation; travel occasionally for office or event support

Our take

Hebbia is the AI platform for finance, used by the world's leading asset managers, investment banks, law firms and Fortune 500 companies.

The product orchestrates "AI agents" that accurately tackle the most complex tasks by breaking them down into understandable actions. Users can collaborate with AI to extract, structure, and analyze millions of documents at scale, allowing for full workflow autonomation's with generative AI.

They have raised $160M in funding from a16z, Peter Thiel, Index Ventures, Google Ventures, and others.

Steph

Company Specialist at Welcome to the Jungle

Meet the team

15 people

Meet Barry, GTM

Our mission

Partner with leading financial institutions to turn complex workflows into AI solutions and make Hebbia indispensable to their success.

Company

Funding (last 2 of 3 rounds)

Jul 2024

$130m

SERIES B

Jul 2022

$28.6m

EARLY VC

Total funding: $159.7m

Company benefits

Comprehensive health, dental and vision coverage
401k
Daily catered lunch
Unlimited PTO
Fertility benefits
Paid parental leave

Company values

Cogency
Compassion
Running Hard
Readiness

Company HQ

SoHo, New York, NY

Articles

Can Hebbia build a better Google? This ‘neural search engine’ wants to reinvent the algorithm

The Wunderkind Who Won Over NASA, Stanford and Peter Thiel

Anthropic’s Claude AI now autonomously interacts with external data and tools

How Hebbia Solved RAG

George's Interview on 20VC

Why a16z Invested in Hebbia

Hebbia Raises $130M Series B - a16z, Google Ventures, and more

Hebbia Overview Brochure

Leadership

George Sivulka

(CEO)

Danny Wheller

(VP Business & Strategy)

Tom Reeson Price

(VP Sales)

Jennifer Chittim

(Head of Customer Success)

Rob Day

(Head of Engineering)

Tom Navin

(Head of People)

Jillian Liu

(Head of Revenue Operations)

Arjun Mahesh

(Head of Design)

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