Senior Product Manager, Jobber
Quotes
$145.9-197.4k
+ Stock Options
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
$145.9-197.4k
+ Stock Options
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Proven product management experience at a Senior level in a Saas environment
- Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities
- Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
- Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s greater objectives
- Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes
- Comfortability with ambiguity, and the ability to manage both confidence in decision making, with the humility necessary to try things and get them wrong
- Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement
- Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals
What the job involves
- Then Jobber might be the place for you! We’re looking for a Senior Product Manager to be part of our Work Smarter (Quotes) teams
- The “Work Smarter” group is one of the fastest-growing parts of Jobber, and a strategic priority for us as a company
- We own our customer’s core workflows and believe we have the ability to supercharge their businesses, helping them achieve their goals and ultimately, better their lives
- Whether it be growing their company’s revenue, employing more people and making a real difference in their community, or simply having time back in their schedule to enjoy time with family, Jobber’s Work Smarter teams are positioned to make a life changing impact on our customers
- The Quotes team is the front door to Jobber’s Work Smarter vision
- We empower home service pros to confidently win work by giving them fast, flexible, and professional tools to price, estimate, and present their services
- Quotes are where client expectations are set, where profitability begins, and where trust is built — making it one of the most influential moments in a service provider’s workflow
- The work is both technically and conceptually challenging, touching nearly every surface of the product, and is central to helping pros grow their revenue and profits
- Reporting to the Senior Director of Product Management, the Senior Product Manager will lead the product strategy and execution for Jobber’s Quotes team
- You will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives
- You will collaborate with cross-functional teams to help guide the success of the product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success
- You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower small businesses
- Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes
- Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals
- Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience
- Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process
- Define and execute the roadmap, balancing short-term wins with long-term innovation
- Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers
- Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs
- Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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