Customer Success Manager, Genius Sports
Social & Creative, DCO
£50-60k
OTE
£40-50k
BASE
Office based Mon, Tues, Wed
3 days a week in office (Soho, London)
Sports data & technology company
Job no longer available
Sports data & technology company
1001+ employees
Job no longer available
£50-60k
OTE
£40-50k
BASE
Office based Mon, Tues, Wed
3 days a week in office (Soho, London)
1001+ employees
Company mission
To be the must-have digital technology partner for all leagues, sports content distributors, sportsbooks, and brands.
Role
Who you are
- Our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing customer strategy
- 3+ years of SaaS customer success or account management experience, preferably at a marketing technology company or ad server
- Experience managing Social Media Ad Campaigns is essential
- Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential
- Experience managing relationships and negotiating with Fortune 1000 companies, preferred
- Technical competence and understanding of marketing technology software preferred
- Detail-oriented with the ability to set priorities and be flexible in a changing environment
- Excellent written, communication and presentation skills
- Entrepreneurial spirit with a passion for the marketing technology space
What the job involves
- Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey
- The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale
- In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans
- Genius Sports is looking for a Customer Success Manager to grow and manage a subset of client accounts. Driving strategy and grow relationships for leading digital advertisers
- This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding and growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers
- You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world
- We believe that successful software, product delivery and performance require a different level of account management which becomes an extension of a customer’s internal team
- Own the ultimate success of our customers, including product adoption, retention, and growth opportunities
- Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our publishers' business strategies and measurements for success
- Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering
Salary benchmarks
Our take
Genius Sports is a sports data and technology provider that acquires precise data about worldwide sports events. It then delivers data in the form of video streaming and integrity services to the sports, betting, and media ecosystem in order to empower them to create unique fan experiences.
The company differentiates itself through the fact that it has exclusive rights to access the official data of its over 240,000 covered events, being the official provider of critical data about these events. Since launching they have become the trusted partner of organisations such as the NFL, NBA, FIFA, EPL and NASCAR.
Genius Sports operates in a competitive field, with the likes of Sportradar and Stats Perform. However, the company's range of strategic acquisitions, partnerships, dMY Technology Group merger, and its impressive NYSE valuation have further increased its stake in this competitive industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Oct 2015
$12.5m
GROWTH EQUITY VC
Total funding: $12.5m
Company benefits
- Annual leave allowance
- Skills training
- Fitness & wellbeing programme
- Work from home opportunities
- Health insurance
- Workcation (1 month working from anywhere worldwide)
- Volunteer Day
- World Mental Health Day off
- Christmas-New Year off
Company HQ
Soho, London, UK
Leadership
Mark Locke
(CEO)Under Mark’s leadership, Genius has grown exponentially to become one of the world’s largest sports data and technology companies.
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