Customer Success Manager, Talkwalker

• First experience in a sales, account management or business development role
• Excellent written and verbal communication skills in English
• Be detailed-oriented and analytical
• Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
• Passionate about business results and quality, with a strong sense of accountability and ownership
• Resilience, positivity, energy, strong ability to problem solve and passion to learn
• Team spirit, we work together to ensure client success as a shared services team

Desirable

• The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers
• As part of the Customer Success Team, we believe that closing the deal is just the beginning
• Our mission is to become an extension of our customer’s team and ensure that every customer recognizes the ROI of the platform
• The CSM's main responsibilities include ensuring high client retention and increasing revenue through upselling and cross-selling
• Own overall relationships with assigned Commercial customers, which include: increasing adoption, ensuring retention, and delivering satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Work with customers to establish critical goals & other performance indicators and aid the customer in achieving their goals
• Serve as the internal voice of the customer and advocate for your client's needs (services, support, product management, executive alignment)

• 1st interview with Zach, our Global Talent & Culture Business Partner - 30 minutes
• 2nd interview with our Hiring Manager (HM) - 60 minutes
• Final interview is a case presentation with the HM, a Senior CSM and the CS Director - 60 minutes