Associate Program Manager, Lyft
Technical Operations
CA$79.6-99.5k
More information about location
3-5 days a week in office
Ride sharing company
Open for applications
Ride sharing company
1001+ employees
Open for applications
CA$79.6-99.5k
More information about location
3-5 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 2–4 years of experience in program management, technical operations, or a related field
- Comfortable with SQL for basic to intermediate data queries; able to read and interpret dashboards and run ad-hoc analysis
- Familiarity with GitHub or similar version-control/config tools; willingness to learn and execute configuration changes following established processes
- Strong attention to detail and follow-through — you complete what you start and document what you did
- Clear communicator who proactively flags blockers and keeps stakeholders informed without being prompted
- Comfortable operating in ambiguous, fast-paced environments; able to reprioritize based on urgency and business need
- Proficient in G Suite and project tracking tools (e.g., Jira)
What the job involves
- The Tech Ops team sits at the intersection of data and ground-level operations
- We tackle some of Lyft's most complex operational challenges — managing the products, services, and compliance workflows that shape the airport experience for drivers, riders, and partners
- Our work spans dispatch configuration, regulatory compliance, and cross-functional communications, with our decisions directly affecting driver livelihoods, rider experience, and Lyft's relationships with airport authorities and regulators
- As an Associate Program Manager, you'll own execution of projects and components within larger programs, developing deep subject matter expertise in airport operations and driver products
- You'll work alongside senior managers and cross-functional partners in Engineering, Product, and Business Development — executing with high quality, flagging issues proactively, and continuously improving the processes you own
- Execute and maintain airport product configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
- Support rider-facing product setups including Rider Wayfinding, Static ETA Banners, Reassurance Banners, and Airlines-Terminals configurations
- Participate in new feature launches and configuration rollouts, supporting QA testing in staging environments and flagging post-launch issues
- Monitor program performance using existing dashboards and analytics tools; surface trends and escalate anomalies with appropriate context
- Support Ground Truth Surveys and Client Feedback reviews, identifying and documenting operational issues and improvement opportunities
- Execute compliance workflows including XL mode revoking, Queue Education communications, and Placards/Emblems processes following documented SOPs
- Maintain geofence configurations using tools like Geofence Reporter and Geohashes, with oversight from senior team members
- Support periodic audits and documentation, escalating issues and ensuring accurate records across assigned program areas
- Own execution of assigned projects and workstreams end-to-end, with clear oversight and guidance from senior managers
- Identify opportunities to improve and automate repetitive processes, documenting improvements for team use
- Serve as the go-to troubleshooter for your subject area — independently diagnosing issues and escalating with relevant context when needed
- Provide status updates to stakeholders and cross-functional partners; ask clarifying questions upfront to avoid rework
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialled and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app, whilst the acquisition of European competitor Freenow could add 6 million new riders to its platform in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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