Senior Product Manager, Blacklane
Marketplace
Plus stock options
Carbon-neutral global chauffeur service
Open for applications
Carbon-neutral global chauffeur service
201-500 employees
Open for applications
Plus stock options
201-500 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- 5+ years of product management experience
- Proven success in managing end-to-end product lifecycles and launching data-driven product improvements
- Strong analytical skills with a data-driven mindset
- Excellent communication and stakeholder management skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Experience working closely with engineering and design teams to deliver successful outcomes
- A collaborative mindset and the ability to thrive in a fast-paced, agile environment
- Bonus points if you have experience working with logistics, transportation, or B2B marketplace products
What the job involves
- We are seeking a Senior Product Manager to take ownership of this vital area, ensuring a seamless and optimized marketplace experience that supports our partners and guarantees guests a reliable and premium ride
- Drive the strategy and execution of features that show tailored offers to our partners, allowing them to pick those that align with their preferences
- Own and optimize the end-to-end partner experience in the marketplace, from offer creation to selection
- Collaborate cross-functionally with engineering, data, and operations teams to deliver impactful product improvements
- Develop data-driven insights to identify opportunities that enhance the efficiency of our partner scheduling process and ensure no guest requests go unmet
- Prioritize the right projects that align with business goals, balancing partner needs with guest experience requirements
- Maintain a strong understanding of partner behaviors and market dynamics to adjust the marketplace strategy and product roadmap
- Act as the main liaison between partners, product, and the wider business to ensure the marketplace achieves its goals
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. The company offers electric vehicle rides in more than 30 of its 300 operational cities, and by 2025, aims for 75 percent of all rides to be in EVs. With substantial funding from Mercedes Benz in 2022, it seems set to meet these objectives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$62.4m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $165.7m
Company benefits
- Personal development plan & budget for online courses, conferences, and books
- Monthly 1:1 feedback chats with our C-level team members
- Employee stock option plan
- Flexible working hours & hybrid remote model
- Friday evening drinks at the office & twice-a-year department events
Company values
- Be reliable: Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it
- Break new ground: Look for ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from the experience. Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.
- Care: Care about our guests. Care about our crew of chauffeurs and each other. Care about making our product and service exceptional. Care about our community and how we give back
- Go the extra mile: Look beyond what is required. Be proactive to go beyond guests’ expectations. If you see that something could be better, take the initiative to improve it.
- Act with integrity: Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other. Treat everyone with the same high level of respect — just as you would like to be treated
Company HQ
Schöneberg, Berlin, BE
Articles
Leadership
Dr. Jens Wohltorf
(CEO)A director of the competence center next generation services for DAI-Labor and principal leader at the Boston Consulting Group.
Frank Steuer
(Member of the Board)CTO at SemperLink and co-founder and CTO at Firstfon Ltd.
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