Account Manager, Tive
+ Equity
Shipment tracking solutions
Posted today
Shipment tracking solutions
101-200 employees
Posted today
+ Equity
101-200 employees
Company mission
To pioneer beyond what we thought possible, so what others hold near and dear arrives on time and in full.
Role
Who you are
- 3+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies
- Experience working with logistics customers is a plus
- Success in optimizing products and services based on client needs
- Demonstrated success working with cross-functional teams and building strong relationships internally and externally
- Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention
- Bachelors’ Degree in a related field preferred
- Strong communication skills
- A passion for data-driven insights
- A solutions-oriented, customer-service and can-do attitude
What the job involves
- As an Account Manager, you will be a strategic consultant for EMEA customers, primarily in the Spanish region
- This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions
- From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth
- This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation
- Onboarding new clients
- Evaluating and analyzing customer needs
- Cultivating healthy customer relationships
- Managing customers product and service orders
- Managing customer contract renewals
- Promoting customer loyalty and building trust and transparency with clients
- Acting as a customer advocate by re-engaging customers who seem to be inactive
- Maintaining client retention
Our take
Traditionally, shipment tracking has been complicated, unreliable and expensive. Tive’s platform allows businesses to constantly track and update their supply chain to enable a dynamic and flexible approach to international commerce.
Tive’s system is based around sensors that accompany shipments, allowing real-time product tracking with data uploaded to the cloud. This system allows clients access to location, shipment integrity and climate status, allowing businesses to better understand how their products are shipped.
Tive serves customers across the shipping industry, a huge market that is still on the rise. This grants plenty of scope for further expansion, with the company already having clients ranging from consumer packaged goods, logistics, produce, and retail, including Alpine Fresh, Fastly, and Aviagen.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$40m
SERIES C
Apr 2022
$54m
SERIES B
Total funding: $118.4m
Company benefits
- The autonomy and resources to build what you know how to build
- Work with a committed global team that continues to track an unusually high employee NPS score
- Office based, hybrid, or remote work options - your choice
- Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth
Company HQ
Medford Street / The Neck, Boston, MA
Leadership
Krenar Komoni
(Founder & CEO)Worked with BitWave Semiconductor where they developed the world’s first 2G+3G+LTE radio in a single chip. Also spent time at Eta Devices, an MIT-based startup, and consulted for Fortune 500 companies launching new wireless products.
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