Customer Experience Engagement Manager, Workiva

• 6+ years of experience in Customer Experience or Customer Marketing, OR equivalent professional experience
• Bachelor’s degree in Business, Communication, Marketing, or a related field (or equivalent practical experience)
• Ability to travel up to 25%
• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

Desirable

• As our CX Engagement Manager, you will be the chief architect of how users interact with the Workiva at scale
• In this high-impact role, you won't just map touch points, you will actively design and launch the digital programs, email campaigns, and in-app experiences that turn users into Workiva Champions
• If you are a data-driven strategist who thrives at the intersection of marketing, product, and customer experience, this role offers the autonomy to innovate and directly drive customer value realization globally
• Campaign Design: Create usage-driven email and in-app campaigns to increase feature awareness and platform adoption
• Journey Mapping: Develop and maintain comprehensive customer journey maps to optimize key touchpoints
• Data Analysis: Analyze product usage and campaign engagement metrics to deliver targeted, relevant user communications
• Cross-Functional Collaboration: Partner with Customer Success, Product, and Marketing to build user-centric workflows and advocate for product adoption
• Performance Tracking: Establish and monitor KPIs to measure the success of digital programs and engagement initiatives
• Continuous Innovation: Stay aligned with industry trends and technology to continuously iterate and improve digital programs