P&C Generalist, Trulioo
Contract
CA$65-75k
3 days a week in office (Mount Pleasant, Vancouver)
ID & business verification platform
Be an early applicant
ID & business verification platform
201-500 employees
Be an early applicant
CA$65-75k
3 days a week in office (Mount Pleasant, Vancouver)
201-500 employees
Company mission
Trulioo's mission is to be the identity platform that global businesses turn to for growth, innovation and compliance.
Role
Who you are
- This is a high-impact role ideal for someone looking to expand their HR capabilities across both operational and strategic dimensions
- The ideal candidate is approachable, resourceful, and thrives in a fast-paced, collaborative environment
- 2–4 years of experience in an HR Generalist capacity
- Strong understanding of HR fundamentals with growing exposure to strategic HR topics
- Experience supporting or partnering with HRBPs is a strong asset
- Familiarity with employment legislation across Canadian and/or U.S. jurisdictions
- Excellent interpersonal and communication skills
- Strong problem-solving, initiative, and critical thinking skills to proactively find solutions
- Comfortable managing multiple priorities in a high-growth environment
What the job involves
- Reporting to the Senior People and Culture Business Partner, we are seeking a proactive, detail-oriented, and people-first HR Generalist to join our dynamic People & Culture team
- You’ll support core HR processes while also contributing to broader People programs typically championed by HR Business Partners
- You will be a key go-to for day-to-day HR needs—from onboarding and employee engagement to systems management and compliance—while supporting initiatives related to performance, immigration, total rewards, and organizational culture
- This is an 18-month fixed-term position based out of our Mount Pleasant office in Vancouver, operating under a hybrid work model with three in-office days per week
- Own and continuously improve the onboarding process in collaboration with IT, office operations, and hiring managers
- Lead orientation sessions to embed new hires into the company culture and ensure understanding of HR policies and procedures
- Ensure accurate and timely updates to the Payroll team for all onboarding and employment status changes
- Act as the first point of contact for employee questions, concerns, and feedback, providing timely and empathetic support
- Proactively support employee engagement strategies in partnership with the P&C team
- Assist in initial employee relations cases and escalate complex matters appropriately, ensuring proper documentation and follow-through
- Maintain accurate and confidential employee records in BambooHR and other HR platforms
- Support policy implementation and communication, including leaves of absence, global mobility, and hybrid work practices
- Ensure compliance with applicable employment laws and regulations across multiple jurisdictions
- Participate in key internal committees (e.g., Occupational Health & Safety and Legal Privacy)
- Assist with the annual performance cycle, including communications, support system setup, and tracking
- Support documentation for internal mobility and promotions
- Support end-to-end immigration and visa processes, including document tracking, liaison with counsel, and employee communication
- Collaborate with HRBPs on policy updates, audit preparation, and HR communications
- Maintain a resolution-focused mindset in handling escalations, ensuring employee concerns are addressed professionally and empathetically
- Maintain and optimize the following platforms:
- Bonusly – recognition and engagement
- BambooHR – HRIS data integrity, workflows, and reporting
- Jira – HR ticketing and request management
- Confluence – HR policy library and internal documentation
- Serve as a secondary contact for employee benefits questions in partnership with the Benefits Administrator
- Support communications related to total rewards programs, changes, and annual enrollment cycles
- Track benefit-related employee data and changes, ensuring alignment between HRIS and benefits carriers
- Generate and analyze recurring HR metrics (e.g., headcount, turnover, DEIB data, engagement scores)
- Provide insights and dashboards to support people strategy decisions and presentations
Our take
Identity fraud is on the rise, anti-money laundering and terrorism financing regulations are tightening, and online identities are becoming harder to track. The ramifications of this for individuals and businesses alike make digital identity verification a challenge that urgently needs to be overcome. The Trulioo team have good reason to think they can do it.
Begun as a Facebook customer identification service, Trulioo has grown to become a comprehensive identity verification platform. It allows customers to ID more than 5 billion people across the globe from a single API, even according to different regional specifications, without relying on conventional information like credit history or bank account details. This remarkable feat has won Trulioo Unicorn status, and with more companies going global it’s likely to see it continue netting substantial enterprise clients.
There’s another crucial reason why this matters: economic activity is increasingly moving online, potentially freezing out people without the digital identities normally required to engage with it. Trulioo’s platform offers a truly global solution, for all parties, and it is well positioned to succeed within this space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$394m
SERIES D
Sep 2019
$51m
SERIES C
Total funding: $470.5m
Company benefits
- Free snacks, unlimited coffee and catered lunches twice a week!
- We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly (but often competitive!) games of ping-pong and foosball
- Extended health and dental benefits with Canada Life
- Three weeks of vacation and five sick days per year on joining
- Education, Training & Certification Policy and professional development programs
- Paid Wellness Days
- Personal Education Budget
- GlobalGateway Experience - allows Trulicrew members to work from a time zone of their choosing for up to two weeks per year.
Company HQ
South Main, Vancouver, BC
Leadership
Tanis Jorge
(Co-Founder)Serial co/founder of data-driven companies including iQuiri, NBC Data Services, Pharos Global Strategies, and P.E.R.T. Curriculum. Is currently a board member for the Ally Global Foundation, and founder of The Cofounder's Hub.
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