Tech Lead, Superchat
More information about location
3 days a week in office
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
More information about location
3 days a week in office
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- A strong, current backend engineer
- You bring 3+ years of experience as a Senior or Staff Engineer and remain deeply involved in software development. You are comfortable owning, designing and building crucial parts of production systems
- Experienced with the JVM ecosystem
- You have substantial experience with Java or another JVM language. Kotlin and AWS experience are a plus, since our backend runs on Kotlin/Quarkus
- Ready to lead people
- You may already have worked in a hybrid Tech Lead role, have been an Engineering manager for a short time or be taking your first steps in people leadership after successfully owning projects and architecture. What matters is that you genuiely want to help people grow
- Strong at delivery
- You know how to turn product goals into reality. You are used to work in fast-paced startups and are a driver to increase velocity
- Product-minded
- You care about solving the customers problem. You engage with product decisions, challenge assumptions constructivly and find pragmatic solutions to build things in a lean way
- Clear communicator
- You are able to explain complex technical things in details to Engineers and in an understandable way to non-technical stakeholders. You create alignment and motivate people
- Excited about AI-assisted development
- You are already using AI in your development workflow and are eager to explore how it can improve engineering speed, quality and the way teams work
- You're encouraged to apply even if your experience doesn't precisely match the description
What the job involves
- We are hiring a backend-leaning Tech Lead to lead a team of 3-4 engineers and own the tech for a part of Superchat’s product
- This is a hands-on leadership role: You’ll spend roughly half your time designing and building software and the other half enabling your team to perform at its best. Work directly on architecture, development and important projects while creating the clarity, feedback and environment your engineers need to deliver an excellent product
- Spend approximately 50% of your time contributing directly to architecture, development, code reviews, and important technical projects
- Lead a team of 3-4 engineers and take responsibility for its effectiveness, technical quality, and delivery
- Work closely with your Product Manager to understand customer problems, shape solutions, scope projects, and set priorities
- Establish clear technical direction while enabling engineers to own decisions and develop their judgment
- Run regular 1:1s, give actionable feedback, and support each engineer’s development and performance
- Remove blockers, manage dependencies, and help the team identify delivery risks early
- Improve engineering practices and explore effective uses of AI throughout the software-development lifecycle
- Contribute to hiring through technical interviews, structured feedback, and candidate conversations
- Director of Engineering: Your manager and partner on people development, calibration, processes
- Direct Reports: Engineers in your team; you own their development, performance and growth
- Product Manager: PMs own what and why; you own how (delivery) and who (people)
- CTO and CPO: We are a lean organization with a flat hierarchy. You will regulary disccuss the direction of architecture with the CTO and product with the CPO
- Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, and LangGraph for AI-powered features
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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