Customer Operations Coordinator, VendorPM

Salary not provided

Offers equity

Junior and Mid level

Toronto

Procurement marketplace for property managers and vendors

Job no longer available

Procurement marketplace for property managers and vendors

21-100 employees

PropertyB2BMarketplaceSupply Chain

Job no longer available

Salary not provided

Offers equity

Junior and Mid level

Toronto

21-100 employees

PropertyB2BMarketplaceSupply Chain

Company mission

To modernize how property management businesses work with vendors by providing an online marketplace for vendor management, sourcing, procurement, and compliance services.

Job

Company

Role

Who you are

1-3 years of experience in a customer-facing role: Customer Success, Customer Operations, or Professional Sales
Experience working with data: proven ability to leverage customer data to improve customer experience and streamline operations
Strong work ethic, self-motivated, and desire to deliver your very best
Excellent communications skills

Desirable

Experience with CRM software
Advanced Excel skills – creating Pivot tables, VLookUp, etc
French as a second language is an asset

What the job involves

Source and onboard new vendors to the platform
Reach out to our vendor roster to support them in uploading quotes to bid jobs
Create and maintain strong ongoing relationships with clients over the phone to mitigate any negative product experiences
Monitoring account data and client usage info and stats with our BI tools
Act as a liaison between Sales and Vendor/Enterprise Customer Success departments
Assisting with the technological advancement of the department
Work with the product team to analyze user behavior and suggest product improvements to better service accounts
Understand the dynamic of both the demand and supply side of our marketplace, and ensure that CS duties facilitate smooth interactions with both user types
Collecting feedback from users and collaborating with Dev Team to enhance user experience
Help manage and delegate RFQs to appropriate personnel
Help identify and analyze trends

Application process

Interview Process Step 1: Google Meets exploratory call with Recruiter
Interview Process Step 2: Interview with the hiring manager
Task/ task review

Our take

Property managers must juggle the planning, sourcing, procurement, and management of building services and vendors in order to keep their business running smoothly. However, doing this whilst maintaining compliance can be a particular challenge when so many building services are required and communication occurs across many different e-mail threads and mediums.

VendorPM provides an all-in-one marketplace for property managers to connect with building services and vendors, allowing them to plan services, source and procure them, and manage contracts and compliance within the same platform. The company provides its services to over 100 property management firms and over 30,000 building service vendors, helping both parties to manage their business relationships efficiently and without friction.

Whilst property management firms and building service vendors can already contact each other, and do so compliantly, VendorPM presents a unique all-in-one solution to make this process simpler. With strong funding at its back, the company continues to innovate, build out its team, and expand across the United States.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

5% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 4 rounds)

Aug 2022

$20m

SERIES A

Feb 2022

$6m

SEED

Total funding: $27.5m

Company benefits

Optional equity in a rapidly growing start-up funded by top-tier VC
Health benefits package includes medical, dental and vision, etc
3 weeks vacation
Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely

Company HQ

Financial District, Toronto, ON

Leadership

Emiel Bril

(CEO & Co-Founder)

Experience as Founder and CEO of A+ Inc. from 2010 to 2017. Founder of Bril Solutions Inc. since 2014.

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