Sales Operations Analyst, Dynatrace

• Minimum expectation of a Bachelor’s degree OR equivalent education/experience
• At least 1 years of experience administering Salesforce
• 1 years running Sales Operations projects and supporting a global sale team
• Strong understanding of sales process (and software sales is helpful)
• Proficient in all Microsoft suite applications with a heavy focus on Microsoft Excel
• Curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
• Ability to quickly adapt to change and deal with ambiguity
• Unparalleled troubleshooting and problem-solving skills; desire to figure out why and fix it
• Excellent written and verbal communication skills, documentation skills, and comfort interacting with all levels of team/management
• Innovative spirit: looking for ways to improve the processes and procedures that are in place

Desirable

• Dynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team
• Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes
• Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories
• Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed
• Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management
• Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance
• Participate in review of new functionality and occasional testing as it pertains to accounts and territories
• Develop process documentation and field maps
• Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges