Customer Experience Data Analyst, IG Group
+ Performance-related bonuses
3+ days a week in office (Cannon Street, London)
The UK's No.1 trading provider
Job no longer available
The UK's No.1 trading provider
1001+ employees
Job no longer available
+ Performance-related bonuses
3+ days a week in office (Cannon Street, London)
1001+ employees
Company mission
We challenge anything that holds investors back.
Role
Who you are
- This is a hands-on role for someone who thrives in fast-paced environments and isn't afraid to roll up their sleeves with imperfect data
- Strong analytical skills with demonstrable experience in a data analyst role
- Proficiency in SQL and comfort working with large datasets
- Experience with data visualisation tools (e.g., Looker, Tableau, Power BI)
- Excellent attention to detail – you naturally spot anomalies and question data quality
- Strong stakeholder management skills with ability to navigate competing priorities
- Ability to work independently and prioritise effectively in a dynamic environment
- Strong communication skills, both written and verbal, with ability to explain technical concepts to non-technical audiences
- Experience with Excel for data manipulation and analysis
Desirable
- Experience in customer service analytics or contact centre environments
- Knowledge of workforce management or quality assurance frameworks
- Familiarity with BigQuery or similar cloud data platforms
- Experience creating polished PowerPoints presentations
- Start-up experience or working in fast-growth environments
- Understanding of financial services or trading platforms
What the job involves
- We're looking for a talented Customer Experience/ Customer Services Data Analyst to join our Transformation Insights team
- In this role, you'll be at the heart of our customer service analytics, turning complex data into actionable insights that drive measurable improvements in how we serve our clients
- You'll work with stakeholders at all levels of the business, translating customer service metrics into clear narratives that inform strategic decisions
- Analyse and report on customer service performance metrics, identifying trends, root causes, and opportunities for improvement
- Translate complex data into compelling presentations and executive summaries for senior leadership
- Partner with stakeholders across customer service, operations, and transformation teams to understand business challenges and deliver analytical solutions
- Manage data quality challenges, working with messy datasets to extract reliable insights
- Alongside and with support from our BI team, build and maintain dashboards and regular reporting that enable stakeholders to monitor service quality and operational efficiency
- Conduct deep-dive analysis into areas such as workforce management, quality assurance, customer satisfaction, and channel performance as opportunities arise
- Identify improvements to reporting processes and analytics capabilities
Application process
- End Date: February 20, 2026
Salary benchmarks
Our take
Founded in 1974 by Stuart Wheeler as a UK-based spread betting company for gold, IG Group, abbreviated from Investors Gold Index, was initially set up to allow people to speculate and trade on the price change of gold without owning physical gold. And in the year 2000, it was listed on the London Stock Exchange and its gradual evolution into the world of fintech began.
By 2011, the company had played a part in numerous international buyouts before narrowing its focus down to financial wagers. During the latter half of that decade, IG shut down its binary options trading platform and focused instead on building an investment portfolio with partner BlackRock Investments, all whilst maintaining its Forex and CFD trading processes. Since then, it has become a fast-paced market leader in the investment space.
In recent years, IG Group has developed major platforms for various trading actions and has grown profit and revenue significantly. Alongside this it has acquired a number of companies, including tastytrade and Freetrade, and launched its own crypto product, making it the first UK-listed company to launch crypto trading to retail investors. This further proves how much of a staple IG Group is in the world of financial trading.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company values
- Think big
- Deliver at pace
- Raise the bar
- Lead and inspire
- Champion the client
Company HQ
City of London, London, UK
Articles
Leadership
Breon Corcoran
(Group CEO)Joined IG Group as CEO in January 2024. Prior to this, they were the CEO of WorldRemit and a Non-Executive Director at Tilney Group.
Diversity, Equity & Inclusion at IG Group
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture.
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