Senior Manager of Product Management, Expedia Group
$173-242.5k
+ The potential to increase pay up to $277,000.00 based on performance in the role
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
$173-242.5k
+ The potential to increase pay up to $277,000.00 based on performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- You have 8+ years of experience in a product role scaling internal user efficiency. Experience with Salesforce is a plus
- You have experience leading a product management team with responsibility for a broad product portfolio where you prioritize scope, allocate resources and organize teams for coordinated delivery
- An effective communicator, you simplify complex situations allowing individuals at all levels to rally behind you
- You are a driving force in integrating AI/ML and personalized experiences for internal users
- You maintain high standards for individual, team, and organizational accomplishments, pursuing daring goals and deriving satisfaction from continuous improvement
What the job involves
- Expedia Group is seeking a Senior Manager of Product Management to lead a team of product managers responsible for optimizing the Agent Tool Experience used by Expedia and Vrbo Sales and Support teams
- As part of the Traveler & Partner Service Platform (TPSP) product team, this leader will be an expert in internal user experience and has a vision for how to innovate and build sales workflows that reduce user effort, build partner loyalty, and facilitate revenue gains for Expedia Group
- Develop product plans: Lead a team of product managers and collaborate with cross-functional business stakeholders to define and continuously refine the long-term product vision. Create business cases and product strategy artifacts for top Sales and Support user needs
- Drive customer-centricity: Represent the voice of our Sales and Support users and champion to additional internal Product & Tech teams. Identify organizational, technical, product, design, and data gaps to unlock step change-improvements
- Conduct product delivery: Tackle broad internal user needs and themes that cut across multiple business groups, with an emphasis on end-to-end experiences and outcomes. Establish a data-driven framework for evaluating and prioritizing opportunities, partner with Business Enablement teams to develop compelling experiences, and deliver across all required teams and dependencies
- Optimize Performance: Define success metrics for the Sales CRM Experience. Partner with business and analytics teams on frameworks for measuring performance. Continuously improve outcomes for internal users
Application process
- End Date: August 4, 2025
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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