Senior Director of Global Technical Account Management, ForgeRock
$180-219.5k
+ Bonus & Equity
Identity and access management solutions
Be an early applicant
Identity and access management solutions
1001+ employees
Be an early applicant
$180-219.5k
+ Bonus & Equity
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies
- Exceptional executive presence with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure
- A proven track record of transforming and scaling support or customer success organizations or offerings globally
- Experience-based understanding of SaaS, enterprise software, cloud infrastructure, and support service delivery models
- Bachelor’s degree required; advanced degree (MBA, etc.) is a plus
- On-call may be a requirement for this position
What the job involves
- As the Senior Director of Technical Account Management, you will lead a global organization focused on the technical enablement, resiliency, and operational excellence of Ping’s most strategic and complex customers
- Your mission is to ensure customers are successful in scaling, optimizing, and securing their environments through hands-on, technical partnership
- Lead a global organization of Technical Account Managers and Support Account Managers delivering premium, white-glove customer experiences to enterprise clients
- Reimagine the premium offerings in partnership with the customer experience organization to continually evolve our premium support services
- Build and execute a long-term vision and scalable operating model for TAM & SAM that aligns with Ping’s growth trajectory
- Foster a culture of customer advocacy, ensuring TAM & SAM teams are trusted advisors who create long-term value
- Drive operational excellence and continuous improvement through automation, process optimization, and AI integration
- Provide thought leadership to lead strategic initiatives and special projects that elevate the customer experience and improve business outcomes
Our take
PingIdentity is a platform, delivered through both cloud services and on-premises software, that is used to provide a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
The digital identity market is worth approximately $30 billion today but growing at upwards of 18.5% and potentially as big as $100 billion by 2024, according to the latest forecasts. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock went some way to consolidating a firm rooting in the industry for both companies.
The now combined, PingIdentity and Forgerock have successfully attracted considerable funding and serve hundreds of brands, including Morningstar, Vodafone, and GEICO as well as governments like Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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