Technical Implementation Specialist, Northbeam
$140-165k
+ Equity
Marketing intelligence platform
Open for applications
Marketing intelligence platform
21-100 employees
Open for applications
$140-165k
+ Equity
21-100 employees
Company mission
The new standard for eCommerce intelligence.
Role
Who you are
- This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Comfortable with:
- APIs, integrations, frontend technologies, and data concepts
- Software troubleshooting and problem-solving
- Technical conversations with non-technical stakeholders
- Managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
- Experience with analytics, martech, data platforms, or attribution tools
What the job involves
- We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers
- You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible
- Customer Onboarding & Implementation:
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
- Project Management:
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
- Customer Enablement:
- Train customers on product functionality and best practices
- Ensure customers understand how to achieve their desired outcomes
- Document configurations and onboarding decisions for handoff to CS
- Internal Collaboration:
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
Application process
- The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager
- Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members
- The final step is a video interview with our CEO/Co-founder
- The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time
Our take
Traditionally in-person stores used a plethora of consultants, accountants and agencies to seek improvements that would boost their bottom line. Now, in the age of internet-enabled commerce, data richness and a totally new customer acquisition landscape has made those services irrelevant.
Instead, startups like Northbeam have emerged to fulfil those roles for the modern age. In particular, Northbeam provides services for eCommerce intelligence. That means applying machine learning and first-party data to drive more efficient and scalable marketing strategies.
Its recent integration with MNTN highlights how that role is evolving even further, bringing channels like connected TV into a single, trusted measurement framework. By replacing fragmented reporting and intuition with clear, data-backed insights, Northbeam is positioning itself as essential infrastructure for modern eCommerce decision-making.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2022
$15m
SERIES A
Total funding: $15m
Company HQ
SoMa, San Francisco, CA
Leadership
Austin Harrison
(CEO)Previously helped build the first audience panel for NetRatings which went public in 1999 and Nielsen acquired the last 40% in 2007 for $327M.
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