Head of Live Service Operations, Dayshape

• Proven experience managing SaaS infrastructure at scale
• Experience with infrastructure-as-code, CI/CD pipelines, and cloud security
• Excellent communication and documentation skills
• Experience in team leadership or cross-functional collaboration

Desirable

• We are seeking an experienced Operations Manager to oversee the operational health, scalability, and security of our Azure-based SaaS infrastructure
• This role is critical to ensuring our platform remains robust, compliant, and cost-effective as we continue to scale
• You will work cross-functionally with engineering, product, and support teams to drive our high standards of operational excellence and support our mission to deliver high-quality, reliable services to our customers
• Own the operational performance of our Azure environments (Dev, QA, Stage, Prod)
• Ensure high availability, redundancy, and performance using Azure-native tools (e.g., Web Application Gateway, Defender for Cloud)
• Manage integration runtimes and linked services
• Implement and maintain monitoring, alerting, and logging systems
• Drive automation across deployment pipelines and operational workflows
• Maintain and evolve infrastructure documentation and runbooks
• Enforce security best practices including MFA, time-based access controls, and role-based access
• Ensure compliance with ISO27001, SOC 2, and other relevant standards
• Manage responses to vendor security questionnaires and client-facing security documentation
• Partner with Engineering, Product, and Support teams to resolve incidents and improve platform reliability
• Support team scaling and rebalancing initiatives, especially around ownership of platform components
• Lead incident response and root cause analysis for outages or performance issues
• Maintain SLA commitments and communicate service availability metrics
• Monitor and optimise Azure spend across environments
• Manage relationships with cloud service providers and ensure contract compliance
• Support the career development of the current team running and updating our service
• On-Call support rota management
• Weekly 1:1s with team members
• Hiring for team needs
• This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know

• The deadline for applications is Friday 17th October 2025 at 12pm. Initial screening calls will be conducted on the around the closing date