Strategic Technical Account Manager, CloudZero
More information about location
Cloud-computing cost intelligence software
Open for applications
Cloud-computing cost intelligence software
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
CloudZero's mission is to empower engineering leaders to be elevated to business leaders they should be — by creating a shared language for them and the rest of their company to discuss cost.
Role
Who you are
- 5+ years of customer facing experience, preferably working with enterprise or strategic segments
- 5+ years of experience consulting on AWS, GCP and/or Azure services/solutions required
- You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
- You understand the basics of spend / resource reservations across the various clouds
- You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary. Tags are among the many ways CloudZero customers can group costs and you will learn tools and techniques for categorizing cloud spend that goes beyond tags
- You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis
- You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables
Desirable
- You are a FinOps Certified Practitioner
- You hold at least one AWS, GCP and/or Azure Certification
- You've built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc...)
- You have experience authoring SQL
What the job involves
- As a Technical Account Manager, you will put two of your passions — data analysis and empowering customers — to work every day
- You’ll work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help guide them on their FinOps journey
- These conversations might be about specific resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with the executive...all in the same day!
- Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
- Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams
- Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
- Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
- Introduce new products/features and champion the business outcomes process with the customer
- Solve complex customer/vendor issues and proactively prevent negative service trends
- Build and monitor customer adoption metrics to drive best in class NPS
- Support retention and expansion for your assigned customer segment
- Develop, modify and maintain the operational and design effectiveness of internal customer controls
- Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
- Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
- Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders
Our take
Cloud infrastructure has become the crucial foundation for almost all digital native businesses. However, as these companies expand that means ballooning cloud computing costs, often approaching 1/3 of a company's IT budget.
Since finance teams are not usually specialists in the scaling requirements and value of cloud infrastructure, that means businesses as a whole are sometimes failing to properly evaluate a critical part of their organization's spend.
CloudZero fixes this by providing transparency into a company’s cloud server costs. Its platform works by aligning engineering, infrastructure, and finance teams around metrics that non-technical teams can work with. The company has built a solid customer base of over 100 businesses including the likes of SkyScanner, Remitly and SeatGeek.
The company has recently closed a Series B funding round. It is using this capital and its growing revenue to further develop its platform and scale its marketing. As businesses will increasingly struggle with their cloud computing spend, CloudZero is well poised to provide a solution.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
47% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 6 rounds)
Nov 2023
$9.5m
LATE VC
Jun 2023
$32m
SERIES B
Total funding: $57.2m
Company benefits
- Comprehensive Healthcare Coverage
- Equity Grants
- Flexible Remote Work Policy and PTO
- 401(k) Retirement Plan
Company HQ
Government Center, Boston, MA
Articles
Leadership
Erik Petrson
(CTO/CISO & Co-founder)Previously Director of Technology Strategy as part of Veracode's CTO office. Also worked as Director of Products for HP and as VP of Products & Research for SPI Dynamics before it was acquired by HP.
Matt Manger
(Co-founder)Previously Director of Services for technology company, Toast. Also held senior positions at Veracode and Endeca. Formed US Air Force Flight Commander.
Share this job
View 4 more jobs at CloudZero